Customer Service Representative
$30.5 per hourLose Design
About the job Customer Service Representative
We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.
The Role:
- Reply to incoming calls from customers including products and service questions and general information.
- Refer to customer scripts when working through difficult situations.
- Follow and where possible improve departmental processes and company service standards.
- Ensure that all databases are kept up-to-date with progressing work and client details.
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
- Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
- Keep track of customer accounts and make updates with new account information as necessary.
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
- All other duties and responsibilities as assigned.
- Excellent customer service skills and attitude.
- Problem-solving skills.
- Proficient with office equipment.
- Attention to detail.
- Excellent written and verbal skills.
- Excellent interpersonal skills.
- Previous work in a customer-facing position.
- High school diploma, G.E.D. or equivalent.
- Knowledge of Office Suite preferred.
- Self-motivated and team-orientated.
- Previous customer service experience.
- Must have access to reliable transportation.
- Ability to work as a member of a team.
- Competitive Pay.
- $30.50 Hourly
- Career Development.
- Holidays: 25 days + bank holidays.
- Pension Scheme.
- Paid Time Off (PTO).
- 401(k) fixed contribution.
- Life Insurance.
Vacancy posted 4 days ago
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