Vice President of Program Systems

The Vice President of Program Systems provides executive leadership for Children’s Institute’s clinical and program technology systems, including electronic health records (EHRs), enterprise reporting, business intelligence, data governance, analytics, workflow technologies, and systems transformation initiatives supporting Behavioral Health & Wellness and Community Services. This position is accountable for ensuring that clinical and program systems and data infrastructure effectively support high-quality service delivery, regulatory and contractual compliance, operational excellence, revenue optimization, workforce effectiveness, and data-informed decision‑making. Serving as a strategic partner to Executive Leadership, the Vice President aligns technology investments, systems strategy, and organizational priorities to support evolving healthcare delivery models and organizational growth. The Vice President provides executive oversight of the full lifecycle of clinical and program systems, including strategic planning, migration, implementation, configuration, workflow redesign, organizational readiness, training, user adoption, transition, stabilization, optimization, and long‑term sustainability. As the executive sponsor for major systems transformation initiatives, the position ensures successful implementation, operational readiness, stakeholder engagement and sustained value realization across the organization. The Vice President leads the development and execution of a multi‑year Program Systems Roadmap and oversees leaders and teams responsible for clinical systems administration, business systems, analytics, reporting, data governance, training, implementation, workflow optimization and operational support. The Vice President develops and manages the Program Systems budget, technology investment strategy, and vendor relationships, advancing organizational excellence through the effective use of technology, analytics, automation, artificial intelligence, and innovation.

DUTIES SUMMARY

The Vice President of Program Systems provides executive leadership for Children’s Institute’s clinical and program technology systems, including electronic health records (EHRs), enterprise reporting, business intelligence, data governance, analytics, workflow technologies, and systems transformation initiatives supporting Behavioral Health & Wellness and Community Services. This position is accountable for ensuring that clinical and program systems and data infrastructure effectively support high-quality service delivery, regulatory and contractual compliance, operational excellence, revenue optimization, workforce effectiveness, and data-informed decision‑making. Serving as a strategic partner to Executive Leadership, the Vice President aligns technology investments, systems strategy, and organizational priorities to support evolving healthcare delivery models and organizational growth. The Vice President provides executive oversight of the full lifecycle of clinical and program systems, including strategic planning, migration, implementation, configuration, workflow redesign, organizational readiness, training, user adoption, transition, stabilization, optimization, and long‑term sustainability. As the executive sponsor for major systems transformation initiatives, the position ensures successful implementation, operational readiness, stakeholder engagement and sustained value realization across the organization. The Vice President leads the development and execution of a multi‑year Program Systems Roadmap and oversees leaders and teams responsible for clinical systems administration, business systems, analytics, reporting, data governance, training, implementation, workflow optimization and operational support. The Vice President develops and manages the Program Systems budget, technology investment strategy, and vendor relationships, advancing organizational excellence through the effective use of technology, analytics, automation, artificial intelligence, and innovation.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Leadership & Program Systems Governance

• Develop and implement the strategic vision for Program systems, electronic health records, analytics, reporting, business intelligence, workflow technologies, data governance, and technology solutions supporting Behavioral Health & Wellness and Community Services.
• Lead the development and execution of a multi-year Program Systems Strategic Roadmap aligned with organizational strategy, program priorities, healthcare transformation, CalAIM, evolving payer requirements, regulatory expectations, and organizational growth.
• Establish governance structures, policies, standards, procedures, and decision‑making frameworks related to Program systems, EHR operations, analytics, reporting, data management, workflow design, system implementation, and technology transformation.
• Chair or facilitate Program Systems Governance Committees and related workgroups and ensure appropriate representation from clinical, programmatic, operational, financial, compliance, quality, and technology stakeholders.
• Collaborate with Executive Leadership to establish priorities for clinical systems investments, technology transformation, organizational readiness, and systems optimization.
• Identify opportunities for innovation, automation, integration, interoperability, artificial intelligence, and operational improvement across Behavioral Health & Wellness and Community Services.
• Lead organizational change management efforts associated with technology implementations, EHR migration, workflow redesign, process optimization, systems transformation, and operational change initiatives.
• Develop enterprise standards for clinical systems utilization, documentation workflows, reporting methodologies, data management, system adoption, and operational practices.
• Ensure Program systems remain responsive to the evolving needs of programs, staff, clients, families, community partners, payers, regulators, and organizational leadership.

Enterprise Clinical Technology & EHR Leadership

• Provide executive leadership and organizational accountability for the full lifecycle of the electronic health record and other critical Program systems.
• Lead strategic planning and organizational readiness for EHR migration and major clinical systems transformation initiatives.
• Oversee current-state assessment, future-state workflow design, system configuration, data migration, integration, interoperability, testing, implementation, go‑live, stabilization, optimization, and long‑term sustainability.
• Serve as executive sponsor for EHR implementation and migration initiatives and establish clear governance, accountability, decision‑making, escalation, and communication structures.
• Partner with Information Technology and program leadership to ensure EHR infrastructure, integrations, workflows, security, and system functionality meet organizational and program requirements.
• Ensure clinical and operational workflows are appropriately translated into system design and configuration.
• Lead organizational readiness activities to ensure programs, leaders, clinicians, administrative staff, and other users are prepared for system implementation and transition.
• Establish processes for identifying, prioritizing, escalating, and resolving system‑related issues and implementation barriers.
• Oversee system performance, functionality, user experience, data integrity, workflow effectiveness, and adoption.
• Ensure successful transition from legacy systems, processes, and workflows to new or upgraded Program systems.
• Establish and monitor post‑implementation stabilization and optimization plans.
• Develop long‑term sustainability strategies to ensure Program systems continue to evolve with organizational needs, regulatory requirements, payer requirements, and emerging healthcare delivery models.
• Partner with Information Technology and other enterprise functions to support systems integration and interoperability initiatives.
• Ensure compliance with data privacy, security, retention, confidentiality, and regulatory requirements.
• Lead organizational readiness, testing, training, go‑live planning, stabilization, optimization, and long‑term sustainability activities associated with EHR and Program systems implementations.
• Establish governance, communication, risk management, and stakeholder engagement strategies to support successful implementation and adoption.

Data Governance & Information Management

• Establish and maintain enterprise data governance standards, policies, and accountability structures.
• Define data ownership, stewardship responsibilities, and reporting standards across BHCS operations.
• Develop and maintain enterprise data dictionaries, reporting definitions, metadata standards, and governance documentation.
• Promote consistency, accuracy, completeness, and integrity of data across clinical, operational, financial, and reporting systems.
• Partner with Information Technology, Finance, Human Resources, Development, and Program Leadership to support enterprise data integration initiatives.
• Oversee data quality monitoring, validation processes, exception reporting, and corrective action plans.
• Ensure compliance with data privacy, security, retention, and regulatory requirements.

Data Analytics, Reporting & Business Intelligence

• Provide executive oversight of organizational analytics, dashboard development, reporting, business intelligence, and performance management functions supporting Behavioral Health & Wellness and Community Services.
• Oversee Data Analysts, Reporting Analysts, Business Systems Analysts, and other assigned personnel.
• Develop and maintain operational, clinical, quality, utilization, financial, workforce, regulatory, and program performance reporting frameworks.
• Ensure timely development and dissemination of reports supporting Executive Leadership, operational management, regulatory agencies, funders, governing bodies, and other stakeholders.
• Develop and maintain key performance indicators (KPIs), dashboards, scorecards, and performance measurement frameworks.
• Analyze trends and provide actionable recommendations that improve organizational performance, efficiency, quality outcomes, compliance, revenue performance, workforce effectiveness, and client experience.
• Support contract reporting, grant reporting, audit requests, accreditation activities, regulatory reporting, and executive reporting requirements.
• Promote evidence‑informed and data‑driven decision‑making throughout the organization.
• Ensure reporting capabilities remain aligned with evolving program, payer, regulatory, contractual, and organizational requirements.

Revenue Cycle Optimization & Financial Performance

• Partner with Revenue Cycle Management, Finance, Compliance, Quality Assurance, and Program Leadership to optimize system‑supported billing and revenue processes.
• Ensure Program systems effectively support claim generation, documentation requirements, billing workflows, authorization requirements, and reimbursement activities.
• Monitor system impacts on claim acceptance rates, denials, revenue cycle performance, documentation quality, and reimbursement outcomes.
• Identify system‑related barriers to revenue realization and partner with appropriate leaders to develop corrective strategies.
• Support implementation of workflows that improve billing accuracy, productivity, compliance, documentation quality, and reimbursement outcomes.
• Ensure EHR and related system implementations appropriately account for revenue cycle requirements and financial impacts.
• Partner with Finance and Program Leadership to assess the financial implications of system changes, workflow redesign, and technology investments.

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