Branch Manager

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward‑thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose. Your future begins here! Summary/Objectives The Branch Manager is responsible for leading and coaching the branch team, overseeing the administration and coordination of sales and service activities, maximizing revenue and profitability, ensuring customer satisfaction, minimizing operational losses, ensuring compliance with operational and security procedures, deepening existing relationships, and minimizing customer attrition. The Branch Manager also supports promotion of sales and service activities, campaigns, and product initiatives. Essential Functions Track progress toward branch loan and deposit goals and initiate directives to accomplish objectives. Develop branch projections and expectations in strategic planning to include sales goals. Provide leadership by setting a staff example, personifying good customer relations, effective selling, and cross‑selling. Supervise staff daily performance, making decisions on employment, performance ratings, promotions, salary, transfers, and termination. Assist staff in setting goals, clearly explain expectations, and coach them to achieve success. Direct hiring, training, and retraining of branch staff, including operations, product knowledge, customer relations, and sales development. Conduct regular meetings to discuss sales, campaigns, products, services, policies, procedures, and regulations. Maintain branch security procedures and understand security device functions to protect against criminal and fraudulent activity. Comply with audit procedures using Regional Operations Specialist visits semi‑annually. Serve customers quickly, accurately, efficiently, and confidentially according to SouthState bank standards. Make appropriate recommendations based on customer information and show sincere appreciation for customers’ time and business. Process loan applications (within lending authority) and paperwork, extending credit through various installment, commercial, and real estate products, and assist in collections of delinquent loans. Manage loan and deposit exceptions as required and open new deposit accounts, understanding features, benefits, rules, pricing, and functions of other services such as stop payments, wire transfers, and maintenance functions. Resolve customer problems and complaints with courtesy and discretion, viewing them as opportunities to satisfy the customer and promote additional services. Actively participate in business development activities within the community to promote, enhance, and retain present and prospective client relationships. Explain bank objectives, policies, and programs to employees and direct their implementation. Monitor branch resources and assets, submitting requests as necessary for efficient and effective customer service. Ensure compliance with all banking regulations, including Regulation CC and Bank Secrecy Act. Maintain a neat, professional personal appearance and an orderly, attractive work area. Maintain a strong understanding of customer‑facing technology and enroll customers in self‑service options. Accept other duties as assigned. Competencies Unquestionable ethics, integrity, and values. High energy, passion, and commitment to excellence. Strong problem‑solving skills, including creativity and innovative thinking. Strong oral and written communication skills. Highly professional with strong interpersonal skills. Qualifications, Education, and Certification High School Diploma, BA Degree, and/or 2 years in banking. Minimum of 2 years of prior banking experience, which may include lending experience, previous management/supervisory experience, strong organizational skills, proven leadership experience, strong PC skills, and ability to analyze and solve problems. Excellent leadership and communication skills, planning and organizational skills, good decision‑making skills, excellent writing skills, training and oral presentation skills, customer service orientation, and initiative. Training Requirements/Classes The SouthState Way New Team Member Orientation Branch Manager Workshop Consumer Lending – Obtain your SSB Lender Credentials Banker Foundations All assigned Regulatory Compliance training (Acknowledgement of all policies through DocuSign as assigned) Additional training may be required depending on experience. Supervisory Responsibility: This position has supervisory responsibilities. Physical Demands Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods, and must be able to effectively access and interpret information on computer screens, documents, and reports to identify customers. Work Environment This position is most likely in an open lobby area with an individual workstation or desk, or it could be in a private office. The position is located inside a cooled and heated facility. Travel Travel may be required to attend meetings and training as needed. Equal Opportunity Employer We are an Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr