Branch Manager

Branch Manager One Hour Heating & Air Conditioning Lead People. Drive Performance. Change Lives Through the Skilled Trades. At Service Minds, we believe exceptional service starts with exceptional people. We are one of the fastest-growing home service companies in the Southeast, proudly operating One Hour Heating & Air Conditioning, Mister Sparky Electric, and Benjamin Franklin Plumbing across Florida, and Alabama. Our mission is simple: Changing Lives Through the Skilled Trades. We're building more than successful branches—we're building careers, developing future leaders, and creating an environment where people can do their best work. As we continue to grow, we're looking for leaders who are passionate about developing people, delivering an outstanding customer experience, and driving operational excellence. If you're a proven HVAC leader who enjoys coaching teams, improving performance, and growing a business, we'd love to talk with you. Position Overview As the Branch Manager for our Clearwater location, you will lead all aspects of branch operations, ensuring your team delivers an exceptional customer experience while achieving operational and financial goals. This is a hands‑on leadership role responsible for building a high‑performing culture through coaching, accountability, and continuous development. You will oversee service, sales, installation, staffing, safety, financial performance, and customer satisfaction while creating an environment where employees can thrive. Success in this role means developing great technicians, building future leaders, driving profitable growth, and ensuring every customer receives the level of service our brands are known for. What You'll Do Hire, coach, and develop service and installation professionals. Create a culture built on accountability, teamwork, professionalism, and continuous improvement. Conduct regular one‑on‑one coaching sessions and performance reviews. Develop future leaders through mentorship and career development. Recognize and celebrate employee achievements while addressing performance concerns promptly and professionally. Promote employee engagement and retention by creating a positive, high‑performing work environment. Drive Operational Excellence Oversee all daily branch operations, ensuring efficiency and consistency. Ensure technicians have the tools, equipment, inventory, and support needed to succeed. Maintain compliance with company policies, safety standards, and HVAC industry regulations. Monitor scheduling, dispatch efficiency, inventory, fleet, and operational workflows. Partner with support teams including Recruiting, Human Resources, Finance, and Operations to achieve business objectives. Deliver Outstanding Customer Experiences Lead a customer‑first culture focused on quality workmanship and service excellence. Ensure technicians deliver professional, five‑star customer experiences on every call. Resolve customer concerns quickly and effectively while maintaining customer confidence. Monitor customer satisfaction metrics and implement improvements when needed. Drive Business Performance Own branch profitability and financial performance. Lead the branch in achieving revenue, gross margin, profitability, and operational goals. Monitor and improve key performance indicators (KPIs), including: Revenue Average Ticket Closing Rate Membership Growth Customer Satisfaction (CSAT) Technician Productivity Callback Percentage Gross Margin Use reporting and operational data to identify opportunities, improve performance, and make informed business decisions. What We're Looking For Proven leadership experience within the residential HVAC industry. Previous experience managing technicians, service teams, or branch operations. Strong understanding of residential HVAC service and installation operations. Demonstrated ability to coach, motivate, and develop high‑performing teams. Strong financial and business acumen with experience managing budgets and profitability. Excellent communication, leadership, and interpersonal skills. High emotional intelligence with the ability to build trust and lead through influence. Strong organizational and time management skills. Ability to prioritize multiple responsibilities in a fast‑paced environment. Experience using ServiceTitan or similar field service management software is preferred. Valid driver's license with an acceptable driving record. Why Join Service Minds? When you join Service Minds, you're joining a company committed to investing in its people. We believe great leaders create great teams, and we provide the tools, support, and opportunities to help you succeed both professionally and personally. Compensation Competitive base salary of $80,000–$90,000 Monthly performance bonuses Top‑performing Branch Managers earn $180,000+ annually Benefits Company vehicle with fuel card Comprehensive medical plan options Employer‑funded Health Savings Account (HSA) option Dental and Vision Insurance Company‑paid Life Insurance 401(k) with company match Paid Time Off and Paid Holidays Employee Assistance Program (EAP) Employee discounts across all Service Minds brands Ongoing leadership development and career advancement opportunities Why You'll Love It Here At Service Minds, your impact extends beyond the numbers. Every technician you develop, every customer you serve, and every person you help grow contributes to our mission of Changing Lives Through the Skilled Trades. If you're ready to lead a team, grow a business, and make a meaningful impact, we'd love to hear from you. #J-18808-Ljbffr