Technical Training Specialist

AccruePartners

Charlotte, NC

THE TEAM YOU WILL BE JOINING

Join the technical training organization of a large, established energy and utilities company supporting enterprise-wide technical training, progression, and continuing education programs.
Work closely with training leadership, instructors, LMS Administrators, internal stakeholders, and other training organizations to support the successful execution of training initiatives.
Serve as a key Learning Management System subject matter expert and super user , helping ensure training programs are configured, maintained, tracked, and delivered accurately.
Partner with stakeholders across the organization to improve how LMS tools, processes, reporting, and documentation are used to support employee development and compliance requirements.
These positions will provide dedicated LMS expertise to a training organization responsible for supporting a large and complex employee population.

LOCATION

Charlotte, NC or Raleigh, NC
Office-based position with no field work, physical labor, PPE, or driving requirements.

WHAT THEY OFFER YOU

Opportunity to serve as an LMS super user and subject matter expert within a large enterprise training organization.
Significant hands-on ownership of Cornerstone LMS administration, configuration, maintenance, validation, troubleshooting, and reporting.
Exposure to enterprise-wide technical training, employee progression, and continuing education programs.
Opportunity to partner with training leaders and internal stakeholders to improve LMS processes, workflows, documentation, and overall system utilization.
Ability to build custom reporting and analytics that help the organization evaluate training completion, effectiveness, test results, and participant feedback.
Long-term contract opportunities with assignments ranging from one to two years .

WHY THIS ROLE IS IMPORTANT

The Learning Management System is critical to the successful delivery and tracking of technical training, progression, and continuing education programs across the organization.
You will serve as the LMS super user , providing the technical knowledge needed to keep training programs running accurately and consistently.
Own ongoing LMS configuration changes, validation activities, maintenance tasks, quality assurance testing, and advanced troubleshooting.
Provide guidance to LMS Administrators and internal stakeholders on system functionality, permissions, processes, and best practices.
Help ensure LMS changes and application implementations are thoroughly tested before and after deployment.
Develop and maintain documentation that creates consistency around LMS administration and supports future system changes.
Build custom reports and analytics around completion rates, assessment results, participant feedback, and overall course effectiveness.
Identify opportunities to improve workflows and recommend system or process solutions based on the needs of training teams and LMS users.
Support SharePoint sites, internal training portals, and additional programs that help instructors and internal customers access critical training information.

THE BACKGROUND THAT FITS

5+ years of relevant professional experience or equivalent job-related experience.
Associate's degree or higher.
Hands-on experience using a Learning Management System in an administrative capacity .
Demonstrated Cornerstone LMS experience with the ability to configure, maintain, validate, troubleshoot, and support LMS functionality.
Experience serving as an LMS Administrator, LMS super user, LMS Analyst, Training Systems Specialist, or similar role.
Experience performing LMS testing and quality assurance related to system enhancements, configuration changes, or application implementations.
Ability to understand user needs, analyze issues, organize requirements, and recommend effective system or process solutions.
Experience creating custom LMS reports and analytics to track areas such as training completion, assessment results, participation, and course effectiveness.
Strong organizational and project management skills with the ability to manage multiple complex priorities and changing deliverables.
Strong written and verbal communication skills with the ability to provide guidance and technical support to stakeholders at different levels of the organization.
Strong customer-service mindset and ability to work collaboratively within a team environment.
Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint .
Self-directed with strong attention to detail and the ability to take ownership of assigned responsibilities.
Experience with SharePoint and internal training or content portals is beneficial.
Experience with e-learning tools such as Articulate 360, Camtasia, Adobe Photoshop, or similar platforms is preferred.
Experience with e-learning design and development methodologies is preferred.
Experience facilitating workshops, training sessions, or small-to-medium group discussions is a plus.

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Vacancy posted 3 days ago

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