Omnichannel CX Director - AI & Zendesk Strategy
Applied Labs
Lagos in Philadelphia seeks a Director, Omnichannel Contact Center to lead strategy and transformation across phone, chat, email, SMS, social media, and self-service. You will own Zendesk, AI-enabled service technologies, and customer support operations to drive exceptional experience and scalable growth. The role partners with senior leaders to align capabilities with business goals, leveraging analytics to optimize journeys and outcomes across channels. #J-18808-Ljbffr Applied Labs
Vacancy posted 1 day ago
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