Process Owner, Transportation

We’re looking for motivated, engaged people to help make everyone’s journeys better. Owns the end to end Transport process family for North America. Responsible for designing, standardizing, testing, deploying, and governing routing, loading, dispatch, sequencing, and last mile transport processes. This role integrates RPO–SD responsibilities specific to Service Delivery—translated into the transport domain. Annual Hiring Range/Hourly Rate: $90,000- $95,000/Per Year This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals. Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee Discounts Main Responsibilities Process Design & Governance Define end‑to‑end transport process standards (routing, dispatch, loading, return flows). Develop SOPs, workflows, KPIs, audit controls, and standard work documents. Maintain the transport process architecture and ensure alignment with GPS. Conduct structured process testing and validation before deployment. Digital Tools & Automation Define requirements for routing engines, telematics, mobile devices, and loading tools. Support technology pilots and evaluate performance vs. expected benefits. Work with BI teams to deploy dashboards and analytics for route performance. Training & Knowledge Transfer Develop training materials for routing, dispatch, and loading processes. Conduct train‑the‑trainer and site‑level coaching sessions. Maintain transport process documentation in the centralized knowledge repository. Performance Optimization & Audits Perform route diagnostics, error analysis, and productivity reviews. Conduct regular transport audits and gap assessments. Implement corrective action plans with hubs and transport leaders. Equipment/Tools Governance Define and maintain specifications for transport equipment and digital tools. Ensure HSSE&Q compliance and operational suitability. Competencies Required to be Successful in the Job Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility. Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: We anticipate that this job will close on: 09/13/2026 gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit #J-18808-Ljbffr gategroup