Event Coordinator

Location: Remote (FL or NY Resident Required)

Type: Full-time, permanent (Monday to Friday, 9AM-5PM)

About Customer Management Practice

As the only research company dedicated to customer contact, CMP gives the industry the clarity, credibility, and direction it needs to keep pace with change. We are grounded in independent research, amplified through industry-leading events, and strengthened by the content and communities we’ve built over decades. CMP powers every corner of customer contact, from AI innovation to CX evolution to the future of the workforce. Our work starts and ends with improving customer experiences through the industry we guide.

We connect independent research, trusted benchmarks, and the industry’s largest platforms into a source of clarity. We give leaders and providers not just information, but the direction and confidence to act.

Position Overview

This role is ideal for someone who thrives in structured, fast-moving environments and enjoys bringing order to many moving pieces. If you are an analytical planner who enjoys solving complex logistical challenges while delivering exceptional customer experiences – this role is for you!

The Event Coordinator, Exchange role is a growth-track position within CMP's Event Operations team, supporting the planning and execution of CMP's Exchange events. Our Exchanges are hosted-buyer style events that combine executive-level networking, curated one-to-one business meetings, sponsor engagement, and highly detailed onsite logistics.

Core Areas of Focus

The Event Coordinator will support end-to-end event planning across venue logistics, attendee and sponsor experience, meeting schedule coordination, vendor communication, budget tracking, event systems, and onsite execution. The right candidate will be energized by both the operational details behind the scenes and the customer-facing moments that make an event feel seamless.

• Event planning and logistics: Support the full planning cycle for assigned Exchange events, including timelines, venue logistics, room sets, catering, audio-visual needs, signage, staffing, travel logistics, and onsite execution.
• Hosted buyer meeting experience: Help coordinate personalized one-to-one meeting schedules between attendees and sponsors using CMP's matching process, balancing preferences, availability, sponsor commitments, and event flow.
• Customer experience: Provide responsive, polished communication to internal stakeholders, attendees, sponsors, vendors, and venue partners to help deliver a high-touch event experience.
• Cross-functional coordination: Partner with Sales, Sponsorship, Marketing, Production, Registration, and Event Operations teammates to ensure event deliverables are accurate, aligned, and executed on time.
• Systems and data accuracy: Maintain accurate event information in CMP's event management systems, project trackers, resource pages, and planning documents.
• Budget and vendor support: Assist with budget tracking, purchase orders, vendor coordination, cost control, and reconciliation support as needed.
• No sales related tasks required; sales responsibilities sit with our Sponsorship Acquisition department.
• Remote working flexibility within a hybrid work culture with opportunities for in-person team building activities.
• Generous PTO, sick days, and well-being days package.
• Federal holidays are paid days off and do not count against PTO package.
• Event travel to popular destinations across the United States a few (around 5) times a year.
• Opportunity for additional earned compensation following a transparent career ladder.
• Comprehensive benefits package including medical, dental, vision, FSA/HSA, commuter benefits, and 401K.
• The unique opportunity to build a network of relationships with top companies across every facet of business.
• A close-knit team of event professionals who are invested in training, development, and continual growth.
• Training on the fundamentals of event planning, curated meeting operations, sponsorship fulfillment, and the art (and science) of conference operations.

Role Responsibilities:

Event Planning & Operations

• Support end-to-end planning and logistics for CMP Events.
• Maintain event timelines, planning trackers, internal deadlines, and other planning documents.
• Coordinate venue logistics including catering, room sets, audiovisual needs, signage, shipping, supplies, and staffing.
• Manage budget through invoice routing, tracking vendor estimates, detailing purchase orders, and cost reconciliation.
• Assist with cost control and vendor negotiations to ensure cost-effectiveness and adherence to financial guidelines.
• Assist with onsite execution, including registration support, room checks, meeting flow, sponsor and attendee support, and general event operations.
• Partner with Event Planners, Production teams, and Marketing stakeholders to ensure cohesive event delivery.
• Meet tight deadlines while balancing multiple priorities with agility.
• Generate post-event reports, summarizing key metrics and outcomes for internal and external stakeholders.
• Build and maintain accurate event data on platforms such as EventsAIR, Bizzabo, and other event management tools.
• Performs other duties as assigned.
• Develop and manage personalized meeting schedules between attendees and sponsors using CMP's matching process.
• Collect, organize, and validate meeting preferences, availability, profiles, and scheduling requirements.
• Support schedule changes, special requests, and onsite adjustments with accuracy and urgency.
• Help ensure curated meeting experience feels organized, valuable, and seamless for both attendees and sponsors.

Sponsorship and Attendee Support

• Provide excellent customer service to attendees and sponsors alike.
• Support all guests by collecting materials, tracking deadlines, confirming requirements, and routing questions to the appropriate internal teams.
• Collaborate with Sponsorship and Sales teams to understand sponsor commitments and help bring contracted deliverables to life.
• Contribute ideas that improve the attendee and sponsor experience.

Successful applicants should have:

• A bachelor's degree, preferably in Marketing, Hospitality or Business or similar.
• 2+ years of professional experience in customer service, hospitality, events, or a similar role preferred.
• Exceptional time management skills, work ethic, and follow-through.
• Strong organizational skills, keen attention to detail, and a proactive approach to problem-solving.
• Persistence when faced with difficult problems, changing information, or tight timelines.
• An eye for creativity and an intuitive understanding of what it takes to create a memorable customer experience.
• An analytical mindset with a commitment to process improvement and customer value creation.
• Confidence working independently while staying collaborative, communicative, and open to learning.
• Excellent interpersonal skills and a genuine interest in helping others feel prepared and supported.
• Polished customer-service oriented communication in both verbal and written exchanges.
• A strong understanding of Excel, Outlook, and Microsoft Teams. Experience with Canva, Bizzabo, and Google Sites is a plus.
• the ability to travel and flexibility to work evenings and weekends during event travel periods (estimated 4-5 times a year).
• Capability to, and confidence in, working within a remote environment.

Why This Role is Unique

This position offers hands-on exposure to the full Exchange event model, from early planning through onsite execution and post-event follow-up. It is a strong growth opportunity for someone who wants to build deep event operations experience while supporting high-touch hosted-buyer events in the CX industry.

The Event Coordinator will learn how venue logistics, sponsor commitments, attendee experience, curated meetings, budgets, data, and onsite execution all connect. For someone who enjoys structure, details, customer experience, and the satisfaction of making a complicated event feel effortless, this role offers a meaningful path into event operations.

Privacy Notice:

CMP collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). See our privacy notice for further details:

Non-Discrimination:

We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.