Manager I, Operations, HSA/FSA

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.


You can learn more about careers at InComm Payments here: or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity

InComm Benefits is seeking a talented and driven Manager I of Operations to help strengthen day-to-day operational execution across our benefits administration platform. In this role, you will help ensure accurate, compliant, and scalable processing for employer onboarding and ongoing administration across HSA, FSA/DCFSA, HRA, and related products. You will partner closely with Account Management, Project Management, Customer Support, Product, Engineering, Risk/Compliance, and external vendors to drive operational excellence, improve customer experience, and reduce manual work through standardization and automation. This role reports into the VP, Operations and will initially manage one individual and continue to grow and scale the team.


Responsibilities

• Own and improve operational processes that support InComm Benefits products, including employer onboarding, enrollment and eligibility administration, payroll-based contribution processing, funding workflows, and ongoing account maintenance.
• Lead recurring cross-functional operating rhythms (e.g., daily/weekly standups) with Account Management, Customer Support, and internal stakeholders to surface risks, unblock work, and drive timely resolution of operational issues.
• Define, track, and report key operational metrics (quality, timeliness, throughput, exceptions, rework, and cost) and turn insights into process, policy, or product improvements.
• Partner with Engineering and Product to operationalize new features and integrations (e.g., payroll/HRIS files, SFTP/EDI, API-based connectivity), including requirements, testing support, go-live readiness, and post-launch stabilization.
• Coordinate with external partners and vendors that provide key platform functionality to manage exceptions, drive root-cause resolution, and improve end-to-end member and employer outcomes.
• Identify opportunities to standardize, document, and automate manual workflows; help implement tools, job aids, and knowledge articles that improve speed, accuracy, and consistency.
• Support operational controls and risk management activities, including reconciliation-minded processing, audit readiness, and tracking of operational capacity and cost drivers.

Qualifications

• Bachelor's degree (or equivalent experience).
• 5+ years of operations experience in financial services, benefits administration, payments, or a similarly regulated, transaction-heavy environment (healthcare benefits (e.g. HSA, FSA/DCFSA, HRA) experience strongly preferred).
• Working knowledge of employer-sponsored benefits administration concepts (e.g., enrollments/eligibility, payroll contributions, account funding, claims/substantiation, and account transfers).
• Strong understanding of operational controls, risk management, and compliance-minded processing; familiarity with IRS rules for consumer-directed benefits is a plus.
• Proven ability to lead through influence across cross-functional teams; comfortable facilitating meetings and driving action to closure.
• Detail-oriented with strong written and verbal communication skills; able to translate complex operational topics for different audiences.
• Advanced knowledge of Microsoft Office (especially Excel) and comfort learning operational tools (e.g., ticketing/CRM systems such as Zendesk, Jira, Confluence and Salesforce or equivalent).
• Experience supporting SaaS platforms, file-based integrations (SFTP/EDI), or systems implementation and stabilization is strongly preferred.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III