Operations Supervisor-Eligibility Unit

Operations Supervisor-Eligibility UnitWe help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Analyzes processes and procedures to optimize performanceCoordinate training activities to ensure that all operations staff are trained to implement project activities effectivelyEffectively supervise a team of Eligibility Specialists and Attendance Tracker (AT) / ECF scanner staffDefines and sets operational goalsDirectly / delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as neededDemonstrate excellent case management data entry and navigating skill in the CWW systemEnsure new job seekers understand W-2 program rights, responsibilities, and service offeringsFacilitate meetings with partners to promote full, frequent communicationMaintain and compile ongoing Eligibility Unit tracking reports assigned by the Operations Manager or Project DirectorMaintains knowledge of applicable federal, state, and local laws, regulations and policies related to welfare and workforce programsMaximize performance and productivityParticipate in development and maintenance of standard operating proceduresPrioritizes assignments and adjusts or adapts service delivery as needed.Responsible for overseeing the project's programmatic activities and operationsReviews, recommends, reports, and implements programs to ensure the project meets contractual obligations and compliance issuesUnderstands all technical aspects of the operational unitsOther duties as assignedDemonstrated ability to develop, coordinate, and implement W-2 Eligibility Unit services. Experience training, mentoring, and auditing team member performance. Ensure W-2 Eligibility team members assign new clients upfront participation activities, complete CFD monitoring corrections timely, CWW worker action items and required actions identified by ongoing internal QA reports. Ensure W-2 Eligibility Unit team members deliver services aligning and supporting W-2 contract outcomes and project goals. Excellent understanding of external / internal QA audit outcomes and actions necessary for improving future audit outcomes. Completes other W-2 Eligibility Supervisor duties as assigned by the W-2 Operations Manager or W-2 Project DirectorAble to travel (Up to 20%)Bilingual language ability a plusDemonstrated customer service skills, excellent leadership, interpersonal and human resource management skillsExperience organizing, planning, and developing program operations at a supervisory levelRelated bachelor's degree from an accredited college or university or equivalent experienceKnowledge about community resources and other State or Federal programsMust be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systemsAll your information will be kept confidential according to EEO guidelines.Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact View email address on click.appcast.io.