Student Services Specialist (PSS4)

Salary: See Position Description
Location : Ramapo College, Main Campus - Mahwah NJ
Job Type: Full-Time
Job Number: 202300401
Core: Fiscal Health Core
Department: Business Services
Opening Date: 05/26/2026
FLSA: Non-Exempt
Bargaining Unit: CWA


Description
About Ramapo College of New Jersey
Ramapo College of New Jersey is the state's premier public liberal arts college, where students build the confidence, skills, and perspective to thrive in a changing world. Located on a breathtaking 300-acre campus in the foothills of the Ramapo Mountains and just a short trip from New York City, Ramapo blends the best of both worlds: natural beauty, state-of-the-art facilities, and access to one of the world's most dynamic job markets.
With approximately 6,000 students, Ramapo offers a personalized, student-centered experience defined by a 16:1 student-faculty ratio, small classes, and faculty who mentor, challenge, and inspire. Students can explore over 40 undergraduate majors and a growing portfolio of graduate programs in fields such as Business Administration, Data Science, Nursing, Educational Leadership, Social Work, Special Education, and the Doctor of Nursing Practice. Across every discipline, Ramapo emphasizes hands-on learning through internships, co-ops, study abroad, faculty research, service projects, and real-world experiences that prepare students for meaningful careers.
Our campus is home to cutting-edge academic spaces, including the Anisfield School of Business, the Adler Center for Nursing Excellence, the Sharp Sustainability Education Center, the Berrie Center for Performing and Visual Arts, the Les Paul Music Studio, and the Peter P. Mercer Learning Commons. Ramapo's award-winning residence halls are consistently ranked among the best in New Jersey.
Nationally recognized for excellence and value, Ramapo is ranked #1 among New Jersey public colleges by College Choice, named a Best Regional University North by U.S. News & World Report, and celebrated by Kiplinger's, Money Magazine, Colleges of Distinction, and Victory Media's Military Friendly rankings.
At Ramapo, students don't just earn degrees; they discover their strengths, explore new possibilities, and build the foundation for bold futures.
Working at Ramapo
Ramapo College of New Jersey has been recognized as a "Great College to Work For," where our employees are at the heart of everything we do. We foster an equitable and fair workplace where ideas are welcomed, contributions are valued, and individuals are encouraged to grow both professionally and personally. Employees benefit from meaningful work, opportunities for development, and the chance to make a lasting impact on students' lives every day.
At Ramapo College, we believe excellence is achieved through teamwork, respect, accountability, innovation, and a shared commitment to learning. Our all-hands-on deck culture requires leadership at all levels to ensure we achieve our mission, implement our goals, and invest in our future one student at a time. We are proud to offer a supportive environment that values well-being and continuous improvement. We believe in being bold, being kind, and being good teammates, making Ramapo not just a place to work, but a great place to belong.
Ramapo College offers outstanding benefits through the New Jersey State Benefits system, generous PTO, professional development opportunities, wellness programs, tuition discounts for employees and their dependents, and much more.
Compensation:
CWA - P18 - Steps 1-3
$56,253.35-$61,382.05
(effective July 12, 2026 the above range will be increased due to a cost-of-living adjustment)
Internal Applicant's salary will be based on Union Negotiated calculations
Position Type/Expected Hours of Work:

This is a full-time, CWA position, and hours of work and days are Monday through Friday, 8:30 a.m. to 4:30 pm. Occasional evening and weekend work may be required as job duties demand. Note: Those non-faculty employees in the "NE" category of employment may have irregular or variable work hours. The compensatory time policy for NL employees below applies to "NE" employees up to 40 hours per week. Beyond 40 hours, the overtime policy for fixed workweek employees applies (i.e., rate of time and one-half in payment or compensatory time).
JOB SUMMARY

Under the coordination of the Assistant Director, the position provides the highest quality of customer service to students, parents, and all other members of the College Community while performing basic professional functions using established policies, procedures, precedents, and guidelines. Must be able to communicate financial information in a professional and courteous manner, and to help students and parents to understand their financial responsibility to the College.
Examples of Duties
RESPONSIBILITIES

• Supports the Cashiering Department in the processing of charges and payments, refunds, deposits, internal installment payment plans, third-party payments, EFT's, and miscellaneous receipts
• Answers cashiering department phones, removes voice messages and returns calls, opens individual and Office of Student Account emails and responds
• Reconciles daily receipts in Banner Student Accounts Receivable and prepares daily bank deposits
• Processes and reconciles miscellaneous receipts from departments within the College
• Imports and reconciles daily student electronic payments (ACH and credit card) from TouchNet
• Receipts student payments and posts charges and payments to student accounts
• Prepares, audits, and coordinates the student refund process
• Assists in generating and monitoring of IRS Form 1042-S
• Assists in the administration of the student/parent Ramapo Tuition Payment Plan (RTPP)
• Assists with the collection of current and past due accounts
• Closes and verifies daily cashiering transactions
• Performs other duties as assigned

Qualifications
REQUIREMENTS

EDUCATION

Graduated from an accredited college with a Bachelor's degree. Applicants who do not possess the required education may substitute experience on a year-for-year basis (30 credit hours is considered one year of college).

EXPERIENCE

One year of experience in customer service is required. Three years of experience is preferred.

Professional experience in education, higher education, or other field related to the functions of the position is preferred.

Experience working with Ellucian Banner Student Accounts Receivable software is a plus.

Experience working with TouchNet U Commerce is a plus.

ADDITIONAL KNOWLEDGE/SKILLS/ABILITIES

Excellent customer service skills.

Ability to handle, process, and reconcile cash transactions accurately.

Ability to communicate decisively and confidently on the telephone and in-person with customers.

Ability to handle and resolve customer complaints and respond to inquiries via phone, email, and/or in person; perception to identify and escalate priority issues to the manager; follow up on customer calls where necessary.

Ability to prepare clear, technically sound, accurate, and informative reports containing findings, conclusions, and recommendations.

Ability to comprehend, analyze, interpret, and apply established law, regulations, policies, procedures, precedents, and guidelines.

Ability to organize assigned work, analyze problems, and develop appropriate work methods.

Ability to establish and maintain cooperative and professional working relationships with other staff or organizations.

Ability to prepare clear and concise correspondence and maintain essential records and files.

Work overtime as required during peak periods.

Proficient in Excel, Word, and Google Docs.

Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.

Supplemental Information
EEO Statement:
Ramapo College is an Affirmative Action/Equal Employment Opportunity Employer. Ramapo has a long history of advocating, advising, and supporting diversity, equity, and inclusiveness. Examples can be found in its mission statement, strategic plans, degree and course offerings, community outreach programs, and other diversity programs. Ramapo's commitment to diversity and inclusion is infused across all facets of the College; where the environment is welcoming, dedicated to social justice, respectful of freedom of expression, focused on educating and having an ongoing conversation regarding cultural competence and the benefits and importance of diversity.
Ramapo offers a comprehensive benefits package through the State of New Jersey to full-time employees including health care, dental, prescription drug plans, retirement, pension, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave.

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Do you have a Bachelor's Degree and at least 1 year of customer service experience? Or, if you do not have a minimum bachelor's degree, do you have at least 4 years of customer service experience?

• yes
• no

Required Question