Village Coordinator

Job Description

Job Description:\n\nSalary: $28 to $32 Hourly Village Coordinator ABOUT US Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is avibrantandsocially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services. Are you seeking a new role that fully utilizes your talents and potentialwhile helping to make the world a better place? If so, please read on! What are you passionate about? At Hope Solutionswe envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility. Hope Solution's mission is to heal the effects of povertyandhomelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. Could our mission be your mission? Learn more about us @hopesolutions.org TEAM SNAPSHOT We're adding to our team of passionate folkswho are on a mission to help make the lives of others betterthrough services and support that lead to a higher quality of life for our clients. We'd like to learn more about youapply for the role! What's our team like? Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achievesecure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County. A FEW OF US... DeanneChief Executive OfficerResides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games. AlexChief Operating OfficerLives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time. ChristinaChief Financial OfficerResides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20+ years in finance; enjoys traveling and family time. BethDirector of Clinical and Support ServicesResides with her sister and son. Licensed psychologist with 30+ years working with children and families; enjoys singing, cooking, gardening, and traveling. BillVice President of ProgramsResides with his partner. Licensed Marriage and Family Therapist with 25+ years experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation. CaylaDirector of Evaluation & Learning Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading. DebbieDirector of Development & External RelationsResides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20+ years in marketing and communications. DominickDirector of Re-Entry Housing & ServicesA fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips. JenniferVice President of Strategy & DevelopmentA California native, she spends her time with her loved ones hiking and exploring the region's coffee shops, farmer's markets, and festivals. She likes reading adventure novels and leadership books, as well as playing new board games and video games, and loves a good conversation. KristinaDirector of Human ResourcesWith over 20 years of experience in HR, leadership, people management, and operations, she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie, she lives with her child and enjoys spending time with her family, cycling, hiking, and keeping life light with laughter and fun. MashalDirector of Housing & Support ServicesResides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' CARE Committee and board member. RenaDirector of FinanceBorn and raised in Contra Costa County California CPA with a dual degree in Accounting and Sociology from the University of Notre Dame (Go Irish!). Enjoys cooking, hosting dinner parties and hiking with her husband and two daughters. TanyaDirector of Rapid Re-Housing & NavigationResides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15+ years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball. WHO WE ARE LOOKING FOR: Hope Solutionsseeksan energetic and dedicatedVillageCoordinatorfor the Tiny Village Spirit (TVS) program who is flexible, responsive, and committed to supporting the needs of our clients. We are looking for compassionate, service-driven individuals who fundamentally believe in the potential of others and thrive in a collaborative, community-based environment. TheVillageCoordinatorprovidesa range of services to clients, including case management, housing navigation, advocacy, and financial support (such as move-inassistance), all in support of assessing client goals and helping individuals achieve safe, stable housing. This role focuses on supporting individuals experiencing homelessness as they transition into andmaintainhousing stability within a supportive community setting. In addition to direct service responsibilities, theVillageCoordinatorsupports the day-to-day operations of the Tiny Village site by incorporating property management-related duties. This includes assisting with unit readiness, coordinating move-ins and move-outs,monitoringsite conditions,submittingand following up on maintenance requests, and helping ensure a safe, clean, and well-maintained living environment for all residents. The Village Coordinator collaborates closely with interdisciplinary team members and community partners to provide coordinated, client-centered care. This position supports program goals of reducing homelessness, promoting housing stability, and fostering a safe and supportive community for residents. Supervisory Responsibility: None WHAT WILL YOU DO: Client Support:Meet with identified clients to complete housing needs assessments and create plans for obtaining safe, sustainable housing.Assistwith data entry, rental subsidy, program incentive tracking for program participants, and tracking/reporting program data.Assist Team members on an as-needed basis with assessing client needs and service planning.Assistclients with document readiness (gathering andmaintainingverification documents required for housing applications)Research andidentifyhousing opportunities for clients as requested or needed.Assistclients inidentifyingandseekingdesirable,appropriate housingoptions and mitigating screening barriers.Provide applicants with housing-related resources necessary to obtain and sustain housing placement, including informationregardingtenant/landlord rights and responsibilities.Partnerwith Department staff and other community partners as needed to ensure coordination of care.Transport clients to meet with prospective landlords, complete housing applications, and inspect potential units on an as-needed basis.Apply knowledge of residential leases to educate clientsregardingtheir rights and responsibilities. Property Management:Ensure unit vacancies are filled within45 days, non-urgent repairs are completed within 2 weeks, repair costs are kept within annual budget guidelines,andlandlords are contacted with reports after unit inspections.Ensuretimelyand high-quality maintenance of units, overseeing and inspecting work to ensure it is completed to a high standard.Assistwith resident intake/certification/verificationpaperwork.Maintain contact with housing applicants and work collaboratively toassistin managing the assessment and intake process for housing applicants.Ensure completion of lease agreements with residents, providing a careful and detailed review of the agreement, house rules, etc.Ensure smooth move-in for new residents, including furnishings, keys, instructions on using appliances, and any needed information specific to their unit, including introducing an on-site property manager, if applicable.Manage resident complaints and issues.Calculate resident rents per program requirements, process tenant rentpayments, andaddresslate paymentsin collaboration with other Property Management and Support Service staff.Maintain good working relationships with landlords/owners who lease to Hope Solutions. Landlord/Community Outreach and Engagement:Work with community partners to assess housing barriers and the needs of clients experiencing homelessness who are eligible for services.Maintain key relationships with community service providers, Probation referral sources, and Coordinated Entry programs.Develop outreach and marketing strategies toidentifylandlords and build housing inventory.Presentto interested parties: target audiences will vary but may include faith communities, rental associations, board and care facilities, elected officials, and property management companies.In partnership with Hope Solutions, brokered housing and property management staff collaborateregardingshared housing resources.Provide mediation and advocacy with landlords on clients behalf toassistwith obtaining and/ormaintaininghousing.Create andmaintainconsistentverbal and written communication channelsbetween collaborating parties (i.e., tenant, landlord, referral sources, service agencies, debtors, and creditors). Cultural Responsiveness:Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.Knowledge of and commitment to concepts and issues tied to social justice and housing justice.Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law. Organizational/Administrative Responsibilities:Professionally represent Hope Solutions in all circumstances.Comply withall legal/ethical professional guidelines formaintainingconsumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers behalf, and assuring consumer safety.Comply withall local, state, and federal regulations and Hope Solutions policies and procedures.Completerequired administrative paperwork and reports ina timelyandaccuratemanner.Attend all required meetings, including but not limited to Hope Solutions staff meetings,team meetings, consumer case conferences, and linkage meetings with other agencies.Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage ina timelyandaccuratemanner.Document all services providedin a timely manner.Assistwith data generation for reports and funding applications as needed.Perform other duties and responsibilities as assigned.On-call, after-hours, and backup work may berequired. Work LocationClassificationMobile: Work is performed across multiple locations and in the field rather than at a single fixed site. Staff travel as needed to meet with clients, partners, and operational needs. This classification applies to all Program Direct Service staff.Work from home must be approved in advance by the Program Director or Manager.Written approval (email) isrequired.All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager.Program staff are expected to structure the workday with approximately six hours offace-facework and approximately two hours of administration/documentation time (this time can be averaged during a given week or month, depending on client and program need and with approval of the supervisor).Client-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities.This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations.Whenrequesting towork from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours,business reasons, and a work plan for the day. For urgent same-day situations, the employee must notify leadership as early as possible and follow directionsregardingwork-from-home approval, schedule adjustment, or use of leave time.When approved to work from home, employees mustmaintainconfidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately. PositionQualifications:Knowledgeof andbelief in Housing First philosophy and strategies.Passion for anddemonstratedexperience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.BA degree in social work or related field; equivalent experience will be considered.Minimum of twoyears experiencein the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.Knowledge or willingness to learn HUD requirements, including tenant certifications and/or experience working with HUD-funded properties.Bi-lingual in English/Spanish preferred.Outstanding written and verbal communication skills.Computer proficiency in the use of Microsoft and database applications.Must haveanoperational vehicle, auto insurance, valid California drivers license, and be willing to drive for work.Must passLiveScanscreening and TB test.Salary contingent upon skill and experience. Physical Qualifications:The person in this position may make home visits to consumers who liveonsecond or third-floor apartments (without elevators) and will need to be able to climb stairs.Mayaccompanyconsumers on walks to local resources (grocery store, childcare, parks) up to mile in distance.Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.Office setting activities arerequired, such as typing