Ford Sales Consultant

Job Description

Job Description

Dwayne Lane has been a trusted name in the car industry since 1954. A company culture built around one promise “We'll Take Care of You!”. Etched into every part of our organization from how we treat customers, how we support employees, and how we serve the community we are guided by the commitment to go above and beyond. It is reflected in a workplace where people look out for one another, deliver genuine customer service, and take pride in making sure everyone feels supported, valued, and respected.

From youth programs and local sports teams to community events and partnerships, we actively support the neighborhoods that support us. You've probably seen our banners at multiple arenas! With five locally owned dealerships in Everett, Arlington, and Burlington, we represent top automotive brands with integrity including Chrysler, Dodge, Jeep, Ram, Chevrolet, Subaru, Mazda, and Ford.

We are looking for driven, customer-focused individuals who want to build a rewarding and dynamic career in the automotive industry. Whether you're interested in sales, service, parts, or management, we offer opportunities for growth at every level.

Duties

• Conduct personalized consultations with clients to understand their needs and recommend suitable automobile options, emphasizing high-end vehicles when appropriate
• Negotiate deals effectively by leveraging strong negotiation skills, ensuring mutually beneficial agreements that maximize dealership profitability
• Manage inventory control and inventory management processes to keep accurate records of vehicle availability and assist in upselling opportunities
• Utilize CRM (Customer Relationship Management) software to track customer interactions, follow up on leads, and support sales support activities
• Deliver compelling presentations and public speaking engagements to promote vehicle features, financing options, and dealership services
• Maintain excellent phone etiquette and communication skills to provide outstanding customer service both in person and over the phone

Qualifications

• Proven experience in automobile sales or retail sales with a focus on high-end or luxury vehicles preferred
• Strong organizational skills with the ability to manage multiple prospects simultaneously within a structured sales pipeline
• Excellent negotiation abilities combined with outbound sales experience and B2B sales knowledge
• Multilingual or bilingual capabilities are a plus for engaging diverse customer bases effectively
• Familiarity with CRM software, inventory management, retail math, and automotive inventory control systems is highly desirable
• Exceptional communication skills, including public speaking and phone etiquette, to build rapport with customers
• Demonstrated success in upselling techniques and customer service excellence in a dealership or retail environment
• Ability to work independently while supporting team goals through effective sales management strategies