Sales Growth & Operations Strategist

ABOUT THE BRAND:Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit ROLES AND RESPONSIBILITIESIdentify and develop revenue-generating opportunities through targeted outreach strategies, lead generation initiatives, and new sales programsAnalyze customer interactions, call recordings, and transcripts to identify trends and opportunities to improve sales performance and conversion ratesLeverage AI tools to evaluate customer behavior, automate workflows, and enhance decision-making across the sales organizationOptimize call flows, messaging, and objection-handling strategies to improve effectiveness and consistency across the sales teamMonitor and evaluate key performance metrics including call volume, conversion rates, queue times, and overall customer experience indicatorsDevelop and maintain reporting dashboards to track performance trends and measure the impact of sales initiativesTranslate data insights into actionable recommendations to support coaching, training, and sales enablement strategiesPartner with leadership to align performance metrics, compensation structures, and overall business objectivesSupport onboarding and continuous development efforts by identifying opportunities to improve ramp and training processesParticipate in live sales interactions (approximately 20% of time) to maintain firsthand knowledge of customer behavior and market dynamicsCommunicate key insights, trends, and recommendations to leadership to support data-driven decision-makingTECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)Strong analytical capabilities with the ability to interpret complex data and translate insights into actionable business strategiesProficiency with AI tools, automation platforms, and sales analytics systemsDeep understanding of sales processes, call center operations, and performance metricsAbility to analyze customer interactions and identify trends for continuous improvementStrong problem-solving skills with a proactive, solution-oriented mindsetExcellent verbal and written communication skills with the ability to present insights clearly to stakeholdersStrong organizational skills with the ability to manage multiple priorities in a fast-paced environmentEDUCATION AND EXPERIENCEBachelor’s degree required or equivalent experienceMinimum 5+ years of experience in Sales, Sales Operations, Revenue Operations, or Business DevelopmentExperience in call center or high-volume sales environments preferredDemonstrated ability to improve sales performance through data-driven analysis and process optimizationExperience with sales analytics and reporting tools requiredFamiliarity with AI tools and technologies in a business or sales environment preferredPHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)Work is performed in a professional office environmentRegular use of office equipment including a computer, phone systems, and standard business applicationsAbility to sit for extended periods with occasional movement as neededDISCLAIMERThis job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.DE&I and EEOC:Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.ARE YOU READY TO MAKE THE TURN? APPLY TODAY!83,200.00 - 104,000.00 - 124,800.00 USD AnnualSummaryLocation: CGC - HQ - CarlsbadType: Full time