Program Manager III

Senior Program Manager – Change Management & Transformation

We are seeking a high-impact Program Manager to lead a critical 12–18 month transformation initiative. This role is not just about tracking timelines; it is about orchestrating a complex operational shift. You will manage 7+ concurrent workstreams, balancing the onboarding of new clients with a simultaneous overhaul of our underlying infrastructure, print production, and facility operations.

You will act as the "Chief Storyteller" for the program, managing internal narratives through Town Halls and interviews, while demonstrating the long-term value of structured Change Management to the wider organization.

Key Responsibilities

1. Program Orchestration & Delivery

• Manage Complex Interdependencies: Lead the orchestration of 7+ distinct workstreams, identifying risks where Client Onboarding timelines conflict with Infrastructure and Facility upgrades.
• Operational Transformation: Oversee the migration of physical Print and Facility operations, ensuring that the introduction of new platforms does not disrupt Service Level Agreements (SLAs) for live clients.
• Timeline & Solution Governance: Own the master schedule for the 12–18 month roadmap. Drive accountability across cross-functional teams (IT, Operations, Sales, Implementation) to ensure solutions are delivered on time and within scope.

2. Change Management & Communications

• Curate Strategic Content: Move beyond standard status emails. Design and execute a comprehensive communication strategy that keeps stakeholders aligned and engaged.
• Host High-Visibility Events: Plan and facilitate Town Halls, record executive interviews, and produce engaging internal media to socialize program wins and manage organizational anxiety.
• External Messaging: Collaborate with marketing and account teams to draft client-facing communications regarding platform changes and new capabilities.

3. Strategic Evangelism

• Champion Best Practices: Use this program as a case study to prove the value of professional Change Management.
• Define the Future State: Go beyond the immediate project scope to advise leadership on "the art of the possible," helping to mature the organization's approach to transformation for future initiatives.

Candidate Profile

Required Experience:

• Complex Program Leadership: Proven experience managing large-scale programs with multiple dependent workstreams (IT + Physical Operations preferred).
• The "Hybrid" Skillset: Demonstrated ability to function as both a Project Manager (tactical execution, Gantt charts, risk logs) and a Change Manager (adoption, resistance management, communications).
• Operational Context: Experience working in industrial, print, mail, or logistics environments where physical infrastructure is a key component of the project.

Core Competencies:

• Executive Presence: Comfortable interviewing senior leaders and presenting to large audiences (Town Hall format).
• Narrative Building: Ability to translate complex technical/operational challenges into clear, compelling updates for non-technical stakeholders.
• Resilience: Ability to navigate high-pressure environments where "keeping the lights on" conflicts with "renovating the house."

Success Metrics (First 90 Days)

• Complete a comprehensive audit of all 7 workstreams and map critical dependencies.
• Establish a regular cadence for Town Halls and communication updates.
• Successfully navigate the first wave of client onboarding without critical impact from the parallel platform upgrades.

Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.