Customer Success Specialist

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Medasource Manager of Internal Hiring at Eight Eleven Group The purpose of the quality specialist is to act as a non-biased quality monitor for our clients and consultants. This individual will reach out to executives at our top accounts and consultants to audit the level of service Medasource is providing. This role will have an aspect of sales as this individual will identify not only areas of quality improvement at our customers to help protect our market share but also ask them why they leverage our competition and discuss upcoming major projects and initiatives. This individual will also be responsible for helping enhance our referrals and build loyalty within our client and consultant base. The role will report to the Manager of Quality and is an individual contributor role. Responsibilities : Conduct a minimum of 70 client and consultant interviews at active accounts quarterly (30 client; 40 consultant) Proactively reach out to clients actively leveraging our services and consultants actively on contract Summarize feedback in a written report sent to leadership Review major projects, service lines, consultant quality, and internal processes Internally collaborate to generate additional prioritized names to capture insights from Establish prep calls with Sales to better understand the underlying challenges and nature of relationship Give feedback/advice to Sales and Delivery based on conversation Relay pertinent feedback to Manager of Quality and appropriate Executive Leaders Compile quarterly data and trends for regional directors and Executive leadership Quality/ Process Improvement Help develop improved content and share process changes with Sales/Delivery teams Catalog successes (case studies and testimonials) for Marketing team Cross-Functional Collaboration- act as a liaison between various departments to ensure client and consultant challenges are solved Cultivate and maintain strong relationships with Sales and Delivery to understand their goals and needs to tailor feedback conversations to support their growth Support internal quality surveying and data collection 2+ years in a client-facing role 1+ years in sales/ customer support/ customer experience-based role Ability to work in a high-paced customer centric environment, and drive results Problem solving mindset Experience working in Technology or Healthcare would be a plus Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Quality Assurance and Consulting Industries Hospitals and Health Care and Staffing and Recruiting Referrals increase your chances of interviewing at Medasource by 2x Inferred from the description for this job Vision insurance Medical insurance 401(k) Paid maternity leave Paid paternity leave Get notified about new Quality Specialist jobs in Indianapolis, IN . Indianapolis, IN $78,778.00-$118,168.00 5 days ago Indianapolis, IN $78,778.00-$118,168.00 6 days ago Indianapolis, IN $50,000.00-$65,000.00 4 days ago Indianapolis, IN $50,000.00-$55,000.00 4 days ago Quality Control/Quality Assurance Specialist Indianapolis, IN $81,200.00-$150,800.00 1 day ago Quality Assurance Specialist, Product Quality Greater Indianapolis $80,000.00-$100,000.00 5 days ago Indianapolis, IN $26.00-$29.00 3 weeks ago Senior Quality Engineer - Medical Devices Brownsburg, IN $60,000.00-$80,000.00 3 weeks ago Indianapolis, IN $75,000.00-$90,000.00 3 weeks ago Westfield, IN $60,000.00-$120,000.00 5 days ago Carmel, IN $60,000.00-$65,000.00 4 days ago Greater Indianapolis $88,600.00-$181,900.00 3 days ago Westfield, IN $60,000.00-$120,000.00 3 hours ago Indianapolis, IN $66,000.00-$83,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Medasource