General Manager

Pay rate: $55,000/year

?General Manager

The General Manager is responsible for providing leadership to the associate managers and hourly partners of their assigned restaurant. This position oversees the management of the restaurant operations for a specific NEWK's location. They are responsible for achieving planned sales and budgeted profit levels for the restaurant through the implementation, management, and upholding of all NEWK's policies, procedures, programs, and operational excellence performance standards. The General Manager should exemplify the NEWK's mission statement and beliefs. The General Manager provides direction and motivation to the associate management team and hourly partners to ensure effective execution of all restaurant positions, and the delegation/completion of responsibilities for all positions, in order to provide our guests with an exceptional NEWK's Experience and exceptional product quality. This is the key position within the restaurant to ensure operational excellence is maintained, including a sanitary, safe, respectful, efficient and high-quality work environment while effectively managing operational/product costs.

NEWK's Beliefs and Philosophy

General Managers treat all people with courtesy and respectful attitude. They are reliable, independent thinkers and good decision-makers. They create a culture of empowerment and fun in caring for our guests while ensuring profitability and operational excellence are maintained. The General Manager values training and adheres to the NEWK's training systems and NEWK's culture.

Responsibilities Include:

Team Environment

• Hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees' job performance
• Provide coaching and feedback; disciplines when appropriate

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans for implementing production, productivity, quality
• guest service standards
• Complete audits and implement plans to drive system improvements

Profitability

• Control costs to help maximize profitability

• Execute all in-restaurant marketing promotions in a timely manner

• Execute new product roll-outs including team training, marketing and sampling

• Set sales goals and track results

Competencies

• Guest Focus
• Passion for Results
• Problem Solving and Decision Making
• Interpersonal Relationships and Influence
• Building Effective Teams
• Conflict Management
• Developing Direct Reports and Others
• Business and Financial Acumen

Physical Requirements

• Extensive standing without breaks.

• Exposure to heat, smoke and cold.

• Reaching heights of approximately six feet and depths of approximately three feet.

• Must have high level of mobility/flexibility in space provided for periods of up to eight hours or longer as needed.

• Must be able to work irregular hours under heavy pressure/stress during busy times; bending, reaching and walking.

• Effective communication with guests and staff.

• Carrying trays of food products weighing approximately 20 lbs for distances of up to 60 ft.

• Lifting up to 50 pounds.

Skills/Qualifications

• Fluent in English
• Computer literacy
• Math and financial management
• Restaurant, retail, or supervisory experience
• Microsoft Office proficiency
• At least 18 years of age (where applicable)
• High School diploma, or equivalent

Our commitment to quality ingredients and customer service begins with every team member. If you're looking for an exciting career in a passionate environment, you've come to the right place. Our success relies on happy guests and happy team members. Exceptional customer service has been our foundation since day one. We are an independent Newk's Eatery franchisee looking for enthusiastic, hard-working individuals to work in our restaurants!

We offer:

• Competitive Pay
• Growth Opportunities
• Flexible Hours
• Medical/Dental/Vision Insurance for eligible employees

You are applying for work with a franchisee of Newk's Eatery. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. This Newk's Eatery restaurant is independently owned and operated.