Director of Inside Sales & Customer Strategy

Director Of Inside Sales & Customer StrategyAre you a dynamic, customer-obsessed leader ready to shape the future of our inside sales and service organization? Style Crest is seeking a Director of Inside Sales & Customer Strategy to lead, scale, and modernize our inside sales organization while shaping the strategy that drives profitable growth.In this pivotal role, you'll lead end-to-end ownership of inside sales performance, customer lifecycle strategy, and revenue execution. You'll lead a multi-functional team that drives revenue, retention, and customer lifetime value.Why Join Us?At Style Crest, you'll join a company with more than five decades of growth, innovation, and industry leadership. We're committed to supporting the manufactured housing industry and the residential exterior market with an extensive product offering and a service platform our customers rely on every day.We foster a culture built on collaboration, continuous improvement, and customer-focused excellence. Our teams take pride in working together to solve problems, support our partners, and drive meaningful results.As the Director of Inside Sales & Customer Strategy, you'll have the opportunity to shape strategy, influence customer experience, and contribute to the ongoing success of a company with a strong reputation and a forward-thinking approach. We offer competitive compensation, a supportive environment, and room to grow your career while making a real impact.Key ResponsibilitiesInside Sales Leadership & StrategyOwn the inside sales revenue number, including pipeline generation, conversion rates, and order value growthDesign and execute a modern inside sales strategy across inbound, outbound, and account-based motionsBuild a proactive selling culture, shifting from order-taking to opportunity creationDevelop segmentation strategies (customer tiers, product focus, verticals) to maximize growthEstablish and track KPIs across funnel metrics: activity, conversion, average order value, retentionPartner with field sales to create a seamless hybrid sales model (inside and outside alignment)Implement tools, playbooks, and cadences that drive consistency and scaleSales Enablement & Team DevelopmentRecruit, coach, and develop a team of high-performing inside sales reps and specialistsBuild structured onboarding and continuous training in sales skills, product expertise, and systemsImplement performance management frameworks tied to revenue outcomesCreate career paths that elevate inside sales as a strategic talent pipelineCustomer Lifecycle & Revenue OperationsAlign service functions (Installation, HVAC Support, Warranty) to support sales growth and retentionIdentify upsell, cross-sell, and renewal opportunities across the customer lifecycleUse data and customer insights to refine pricing, promotions, and engagement strategiesImprove speed-to-quote, order accuracy, and overall buying experienceOperational LeadershipOversee Installation Services, HVAC Technical Support, and Warranty teams as extensions of the sales experienceDrive process improvements that increase conversion, customer satisfaction, and repeat businessAnalyze trends (product issues, warranty claims, service delays) and translate into sales and product insightsEnsure all customer-facing teams are aligned to a revenue-first mindsetExecutive CollaborationPartner with senior leadership to define growth targets, market strategy, and sales prioritiesProvide regular reporting on inside sales performance, trends, and opportunitiesAct as a key voice in shaping the company's commercial strategyRequirementsBachelor's degree in a business-related field or equivalent experience7 to 10 years of progressive leadership experience in inbound/outbound sales center environmentsProven success driving sales growth through inside sales teamsStrong background in customer service and customer experience strategyDemonstrated ability to achieve sales goals through accountability and performance managementExperience implementing best practices that elevate customer experience and operational efficiencyExceptional leadership, communication, and interpersonal skillsStrong problem-solving abilities and sound judgmentHighly organized, detail-oriented, and analyticalAbility to build, mentor, and motivate high-performing teamsSkilled at cross-departmental collaboration and conflict resolutionSolid understanding of call center technologies and phone systemProficiency in Microsoft Word, Excel, PowerPoint, and OutlookAbility to thrive in a fast-paced environment while managing multiple prioritiesBenefitsHealth Care Plan (Medical, Dental & Vision)Life Insurance (Basic, Voluntary and AD&D)Vacation TimeShort Term & Long Term Disability401K with Company MatchPaid HolidaysAbout UsStyle Crest is a national leader in innovative building products and services for the manufactured housing and residential construction industries. For more than 50 years, we've partnered with customers across the country to deliver high-quality siding, HVAC solutions, foundation systems, and a wide range of home improvement products.Headquartered in Fremont, Ohio, we're known for dependable service, strong industry expertise, and a commitment to helping our customers build better, more efficient homes. Our team takes pride in providing reliable products, responsive support, and a customer experience that sets us apart.Join us and be part of a company with a long history, a strong reputation, and a forward-thinking approach to serving our customers and communities.Style Crest is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.This is an on-site position based in Fremont, Ohio; regular in-person presence is required.