Quality Assurance Officer-Federal Background Investigations

Job Description

Job Description

Join a Company Where Your Work Makes a Difference

At ISN , we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies , ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.

Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.

Why You'll Love Working at ISN

We believe great employees deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Dental Insurance
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

We are seeking a qualified and experienced Quality Assurance Officer to help support a Background Investigative Services Contract. The QAO oversees quality assurance processes across investigative operations, monitors performance metrics, identifies trends, and drives continuous improvement to ensure investigative accuracy, compliance, and operational excellence. The QAO is also responsible for implementing, administering, and maintaining the Quality Control Program in accordance with DHS requirements.

Key Responsibilities

• Develop, implement, and manage quality control systems designed to ensure continuous production/service that meets established standards and customer specifications under DHS Quality Control Contract Program, ensuring the two-tier review of investigations is accomplished to meet Federal Investigative Standards and DHS guidance and administering the overall Quality Control Program.

• Perform routine inspections and quality tests on products, processes, and materials to verify compliance with industry.

• Demonstrate knowledge of background investigations policies, and procedures.

• Experience in Project/Process Management, to include successful coordination of a project from concept to implementation and controls.

• Knowledge of metrics as a performance driver and trend indicator.

• Quality Assurance experience to include understanding of competitive landscape, industry best practices, products and systems, and analytics to drive operational excellence.

• Perform routine inspections and quality tests on products, processes, and materials to verify compliance with industry.

• Analyze data from quality reviews of Reports of Investigations (ROIs) to identify areas for improvement within the ROI process, including troubleshooting product or process failures.

• Coordinate with production and development teams to ensure quality standards are understood and integrated into all phases of production, helping to ensure timely and quality deliverables.

• Facilitate corrective actions and improvement strategies for non-conformances and quality issues identified during internal or external audits.

• Validate quality processes by establishing review specifications and quality attributes, measuring production, documenting evidence, and determining operational and performance qualifications.

• Work with training department on refresher, advanced training, and workshops for investigative and personnel staff on quality assurance processes, tools, and standards to foster a quality-centric culture within the organization.

Required Qualifications

Experience (Minimum):

• Six (6) or more years of experience in the personnel security investigations or background investigations industry.
• Quality Assurance Experience with Background Investigations.

Education (Minimum):

• Bachelor’s degree from an accredited college or university

Preferred Qualifications:

• Have a background in integrity, compliance, and ethics related to personnel security.
• Have conducted DHS Background Investigations
• Experience conducting Quality Assurance following DHS standards

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace . All candidates must successfully complete a pre-employment background investigation prior to starting employment.

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