Customer Service Representative

Job Description

Job Description

Description:

*Must be local to York, Pennsylvania. You will work on-site Monday through Thursday, with remote flexibility on Fridays. 

This position will service our Wallcovering Retail accounts and Designer market from within our Sales and Service team by placing orders, responding to inquiries, and building customer relationships to deliver superior service and meet customer needs. If you love engaging with customers, working in a fast-paced environment, and want to work for a fashion-forward brand, York Design Group is the place for you!

PRIMARY DUTIES 

• Handle phone/email inquiries from retailers regarding availability of stock, price, ship dates, expedited delivery and replacement of defective materials and company policies
• Data Entry of incoming orders received via phone and email 
• Provide updates back to customers/accounts via portals
• Communicate customer needs through appropriate channels
• Follow up with customers on special requirements or oversee requests via variety of communication channels.
• Handle customer inquiries for defective claims and communicate with QC team to resolve and satisfy customers’ expectations.
• Manage inquiries and questions from sales team and provide accurate information.
• Strengthen relationships and communications with the goal to add sales volume 

Requirements:

EDUCATION & EXPERIENCE 

• High school diploma, GED
• 2+ years’ experience in Sales and Service or Call Center Environment 
• Proficient computer skills with MS Office, with particular focus in Microsoft Excel
• Possess accuracy, attention to detail, and organizational skills
• Ability to multi-task and work in a fast-paced, call center environment.
• Great problem-solving aptitude