Office Manager - Optical Management Required

SUMMARY

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP‑affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. An Office Manager will achieve a world class Total Patient Experience that maximizes retail sales while supporting patients’ medical needs. The role is responsible for the overall sales and profitability of an office location, managing operations including team member support, merchandising, inventory management, training, and safety. The Office Manager executes Total Patient Experience (TPE) to drive revenue and profitability, exercising independent judgment and discretion in managing overall performance of the retail operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct and execute the overall sales and profitability of an individual office location through effective execution of Total Patient Experience (TPE). Develop and maintain a good working relationship with doctors associated with the office location and serve as liaison between doctor and office team. Human Resource Management: recruitment, selection, training, coaching, and development of team members, including coaching on KPI scorecard results. Conduct performance reviews and compensation evaluations for the office team. Exercise judgment and utilize tools to achieve revenue and EBITDA growth. Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way. Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPAA & OSHA requirements, hazardous material handling and waste disposal. Monitor and enforce company cash handling policies and procedures, including petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule. Execute day‑to‑day operations of the office by ensuring the following is completed: team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

QUALIFICATIONS

Industry related experience will be beneficial. Management experience required. Favorable result on background check as required by state. Must be able to provide proof of identity and right to work in the United States.

EDUCATION AND/OR EXPERIENCE

High School Diploma or GED. ABO, NCLE, LDO could be preferred.

LICENSES AND CREDENTIALS

None.

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

LOCATION

Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr Eyecare Partners LLC