Senior WFM Forecasting & Capacity Planner
Figure
Figure is seeking a Workforce Management Forecasting Analyst to lead data gathering, forecasting, and capacity planning for our contact center operations. You will analyze historic performance, volume trends, and seasonality to drive staffing decisions and service levels. The role requires senior expertise with NICE WFM software, strong Excel skills, and the ability to collaborate across teams to deliver accurate forecasts and actionable insights. Hybrid work options are available. #J-18808-Ljbffr Figure
Vacancy posted 2 days ago
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