Account Development Representative

Updated: April 30, 2026 Location: Durham, NC, United States Job ID: 15509-OTHLOC-Cx6wYfwR The Account Development Representative is responsible for proactively identifying, engaging, and qualifying prospective customers to support Syneos Health’s business development strategy. Serving as a critical link between Marketing-generated leads and the Sales organization, this individual contributor role focuses on high-volume outreach, thoughtful needs assessment, and seamless lead handoff. The role leverages industry insight, data analytics, and effective messaging to cultivate early-stage and later-phase opportunities and inform sales pipeline development through nurturing client relationships. Core Responsibilities Conduct outbound outreach (cold calls, emails, social engagement) to initiate contact with decision-makers and influencers at prospective biopharmaceutical organizations. Craft and deliver compelling messages tailored to each target, clearly articulating Syneos Health’s unique value proposition and service offerings. Execute key campaigns and conference activities to broaden market awareness and deepen engagement. Review inbound Marketing leads and evaluate fit based on prospect needs, pipeline stage and strength, outsourcing preferences, current/future projects, financial status, and alignment with Syneos capabilities. Leverage multiple tools to conduct high-level needs assessments to determine opportunity quality and timing. Qualify and transition well-vetted leads to the appropriate Inside Sales or Business Development team members for further engagement and negotiation. Maintain detailed, up-to-date documentation of all outreach activities, lead qualification outcomes, and account intelligence within CRM systems (e.g., Salesforce). Provide real‑time feedback to Sales and Marketing on prospect engagement trends, messaging effectiveness, and areas for strategic refinement. Continuously engage prospects through thoughtful follow‑up, sharing relevant updates and opportunities to maintain interest. Partner with Business Insights (BI) and internal analytics teams to prioritize high‑potential accounts and refine territory engagement strategies using data and lead‑scoring insights. Monitor key performance indicators (KPIs) related to outreach volume, conversion quality, and lead maturity; use data to optimize approach. Leverage leads and insights from conferences, trade shows, and internal BD activities to source new opportunities (including actively attending Conferences and road shows aligned with the region that they support, as needed). Participate in cross‑functional collaboration sessions to share prospect feedback, best practices, and market intelligence. Perform other work‑related duties as assigned. Qualifications Education Requirements Minimum: 4 Year / Bachelors Degree - Required Preferred: 4 Year / Bachelors Degree in Business, Life Sciences or related field Additional Qualifications Experience in the biopharmaceutical or healthcare industry in a sales, marketing, commercial operations, and/or business development capacity, with other industries considered based on transferable sales skills. Demonstrated ability to thrive in a fast-paced, agile environment with shifting priorities. Proven success in high-volume outbound prospecting and lead qualification. Strong written, verbal, and interpersonal communication skills; able to build rapport and credibility with senior‑level stakeholders. Skilled at using CRM platforms (e.g., Salesforce) and leveraging data analytics tools to guide outreach decisions and track effectiveness. Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint). Highly organized and detail‑oriented with the ability to manage multiple priorities simultaneously. Self‑starter with a collaborative mindset and a commitment to continuous learning and growth. Ability to travel up to 10% for team meetings, training, or industry events. Critical Skills Sales & Prospecting (including Lead Generation, Qualification, and Strategic Prospecting) Communication Relationship Building (both internally and externally) Customer Relationship Management Strategic Thinking (including analytical and research skills) Market & Product Knowledge (including Market and Industry Intelligence) Professional & Interpersonal Skills At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop, and advance. We reward and recognize our people by providing valuable benefits and a quality‑of‑life balance. The benefits for this position may include a company car or car allowance, health benefits to include medical, dental and vision, company match 401k, eligibility to participate in Employee Stock Purchase Plan, eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: 69,568 – 82,733 The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. Disclaimer Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. #J-18808-Ljbffr Syneos Health, Inc.