HVAC Thermal Services Project Manager-Westerville

Job Responsibilities

Supervise Field Trials schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues

Resolve customer problems where Liebert equipment is not meeting expectations these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products

Coordinate, supervise and perform factory Start Up of key products

Participate on New Product Development (NPDP) teams:

Provide serviceability feedback to engineering during the design process

Review and contribute to technical training material

Review and contribute to technical manuals

Provide feedback to the factory for potential product quality and reliability issues

Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved

Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.

Other duties as required to ensure a satisfied customer

Qualifications

5 years' experience with Liebert Precision Cooling Equipment plus 4-year degree in HVAC Engineering Or 10 years' experience as a technician with Liebert Precision Cooling Equipment

Completion of all available Product Training Classes, especially iCOM, and new products

Excellent customer service, communication and diplomacy skills

Highly proficient with electrical/electronic test equipment

Proficient with technical schematics and diagrams

Craftsman level brazing skills

Ability to perform any repair or modification to Liebert precision cooling equipment

Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag

Experience with CANBus communication

Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols

Familiarity/sensitivity to the Liebert product sales business model of Liebert/REP/Contractor/End User IT Operator

Familiarity with the new DA125 and the principals of pumped refrigerant economization

Excellent analytical and problem-solving skills

Extensive knowledge of network connectivity, protocols, and technologies

Ability to provide remote, after hours support in emergency situations

Willingness to continuously learn new technologies and updates on current technologies

Ability to describe complex system and I/T architecture to non-technical stakeholders and senior managers

Ability to read and understand network topologies and electrical schematics

Ability to test and evaluate communication and data exchange between servers, routers, and computers using industry tools such as Wireshark

Ability to plan and execute local area networks (LAN), and wide area networks (WAN) based on the client's needs

Ability to interface with data center technicians regarding server configuration and requirements as it applies to the current system setup

Windows SQL Server permissions and network access configuration

Understanding of TCP/IP protocols and their configuration

Ability to install, configure, and update end-user hardware

Ability to utilize equipment from electronic network test equipment to punch down tools

Ability to utilize Windows tools such as Services, Task Manager, and SQL Server Management Studio (SSMS)

Ability to use graphics tools such as Visio, and standard Microsoft Office software

Ability to work in a team environment and interface with multiple contractors (Controls, Mechanical, I/T and other Vertiv employees)

Physical & Environmental Demands

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds

Extreme cold (below 32*)

Extreme heat (above 100*)

Noise Level (Medium/High need to shout to be heard)

Working around moving machinery (fork-lifts, tractors)

Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)

Work outdoors (no effective protection from weather)

Working Conditions:

Travel is required. Ability and willingness to travel to and work in live data centers (travel up to 50% of the time including overnight)

Flexible schedules (weekends, evenings, and holidays)

May have on-call responsibility

Valid driver's license

Must be at least 18 years old

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our CRE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our STRATEGIC PRIORITIES:

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

Our BEHAVIORS:

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity/expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to View email address on click.appcast.io.

Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.