Member Service Assistant

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Assists in the front desk operations for fitness members and guests and communicates about services and programs provided in the fitness center. Helps in all operations and maintenance functions of the fitness center and Massage.

Job Duties

• Greets members and guests at the fitness center and performs check-in and membership enrollment duties. Answer phones in a professional manner providing exceptional customer service. Provide members with a tour of facility.
• Handles membership enrollment and retail sale transactions of services and products offered in the fitness center.
• Provides a consultative sales approach to meet member's financial needs and proactively identifies opportunities to cross-sell and up-sell beneficial products and services.
• Works as a team player and maintains a good relationship with other staff members; works towards the goals of other departments and the fitness center.
• Maintains cafe general supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt.
• Processes special instructions on accounts and e-services; performs general file maintenance and researches transactions.
• Makes recommendations to management concerning improvement of any facet of the fitness center operation.
• Conducts daily rounding of facility and cleaning of exercise equipment daily. Ensures equipment is in the proper place.

Minimum Qualifications

• High School Diploma/GED
• Ability to work well under stress.
• Flexibility regarding work schedule which could include day, evening, and possible weekend rotations, as needed.
• Must have professional discretion and confidentiality with information.
• Heartsaver First Aid CPR AED - State of Pennsylvania Upon Hire

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:
Evening Shift

Address:
707 Hamilton St

Primary Location:
One City Center

Position Type:
Onsite

Union:
Not Applicable

Work Schedule:
Monday-Friday 4:30-9p

Department:
1004-09213 Fitness Center - Arena