Manager, Food Services

We are so glad you are interested in joining Sutter Health!

Organization:

SSRRH-Sutter Santa Rosa Reg Hospital

Position Overview:

Manages and provides operational leadership and managerial support in planning, organizing, staffing and controlling the day to day operational functions related to food production. Plans, organizes, coordinates and administers the activities of personnel who are engaged in delivery of food service and clinical nutrition care to ensure effective and efficient delivery of services and/or achievement of business results. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations.

Job Description :

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

OPERATIONS
•Plans, organizes, and directs 24/7 Food Production operations and resources to ensure effective and efficient delivery of services, and/or achievement of business results.
•Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures and applicable laws and regulations.
•Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes.
•Establishes and communicates priorities and operational objectives to ensure business results are achieved.
•Makes rounds with staff to listen to concerns/issues and ensure staff have appropriate tools and resources.
•Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
•Ensures appropriate records are maintained for documentation and audit purposes.
•Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows
•Identifies and works to remove barriers that may hinder the achievement of process/productivity improvement and efficiency.
•Provides guidance and direct intervention in resolving challenging or complex situations.
•Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
•Manages vendor contracts to ensure terms and conditions follow operating unit and/or system protocols.
•Keeps leadership informed of operations, and escalates complex issues requiring higher level intervention.
•Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution.

PEOPLE
•Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
•Supervises assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
•Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
•Evaluates staff performance and makes/recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
•Provides opportunities for career development, role expansion, and cross-training.
•Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
•Conducts staff meetings for informative and educational purposes.
•Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action.
•Ensures staff maintains current and appropriate professional credentials.

FINANCIAL MANAGEMENT
•Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.
•Monitors department productivity, ensuring operational challenges are addressed timely.
•Reviews financial reports, and develops and implements corrective action plans to address unfavorable variances.
•Reviews and approves employee expense reimbursements, and billing statements from vendors according to established protocol.

STRATEGY/PLANNING
•Leads departmental goal setting process, and provides roadmap for accomplishing goals. Monitors progress, developing action plans to address issues and challenges.
•Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on operations and resources.
•Develops plan of action to address current and future resource needs in order to meet service and/or operational demands and objectives.
•Identifies process improvement opportunities, and initiates action plan to meet short/long term operational objectives or service level metrics.
•Develops metrics and methods for measuring outcomes against relevant internal and external benchmarks; assists in the identification of criteria and effective qualitative/quantitative measurement tools.
•Prepares reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
•May participate in and/or facilitate ad-hoc committees and task forces to collaborate on or support new or ongoing initiatives.

•During peak periods, may perform tasks to assist team in achieving business results or service level metrics.
•May assume responsibilities of one-up leader role during his/her absence.

EDUCATION:

HS Diploma or General Education Diploma (GED)

CERTIFICATION & LICENSURE:

SS-Serve Save Certified

Certified Dietary Manager Upon Hire

TYPICAL EXPERIENCE:

8 years recent relevant experience

SKILLS AND KNOWLEDGE:

Knowledge of food service production, administration, principles, and practices within a healthcare environment.

Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.

Thorough understanding of operations and workflows and how department’s process/workflow impacts other department operations.

Demonstrates understanding of business and operational requirements.

Demonstrates ability to develop and manage a budget.

Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.

Knowledge of emerging treads and how it impacts operations.

Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.

General knowledge and application of medical nutrition therapy.

Verbal and written communication, and interpersonal skills.

Ability to handle difficult circumstances and make sound business decisions with little direction.

Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.

Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.

Demonstrates a customer service focus in all decisions and actions.

Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.

Working knowledge of wage and hour laws.

Ability to read, write, hear and verbally communicate in English to the degree required by the job. Demonstrated ability to perform mathematical calculations, manage a budget and use Microsoft office Excel and Word programs.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $90,542.40 to $135,803.20 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.