Customer Service Representative

About the Role Customer Service Representatives (CSRs) at Tower Loan play a key role in delivering exceptional customer service and building relationships while helping customers find the right financial solutions. This full‑time position offers competitive pay, performance‑based incentives, and a comprehensive benefits package. Ideal candidates thrive in a fast‑paced, people‑focused environment. Responsibilities Build and maintain strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits accurately. Execute office administrative activities such as checking branch mail, filing, purchasing office supplies, and related duties. Process loan applications and collect payments due. Perform other duties as assigned. Qualifications High School Diploma or GED required. Valid driver's license and reliable vehicle required. Preferred experience in cash handling, sales, or customer service. Location & Schedule On‑site. Monday through Friday, 8:30AM to 5:30PM, with occasional extended hours and possible Saturday work. Benefits Competitive salary plus performance‑based incentives. Health and well‑being options: medical, dental, vision, Employee Assistance Program, and life insurance. Up to 3% 401(k) match. Paid time off (16 days per year after one full year, cash back for unused time). Paid holidays. Annual raises and performance bonuses. Monthly incentive and employee referral bonuses. Participation in charitable campaigns. #J-18808-Ljbffr