Customer Service Specialist, Inventory Planner

Customer Service Specialist, Inventory Planner

Location: Mesa, Nearest Major Market: Phoenix

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Summary: Perform inventory planning activities including material stocking level and consumption analysis and generation of purchase requisitions to ensure all required materials are available to support operations. Communicate regularly with engineers, buyers, commodity managers, MRP controllers, warehouse shipping/receiving staff, and suppliers. Ensure adequate supply of material to service customer needs while minimizing inventory investment. Provide a high level of customer service to both internal and external customers.

Essential Duties and Responsibilities:

• Analyzes replenishment data
• Generates reports in ERP system and exports to Excel, reviews and analyzes data and responds accordingly
• Initiates, reviews and processes Purchase Demand/Requisitions
• Manages inventory levels and planning, matching forecast demand with on hand, on order, or in transit quantities
• Effectively communicates with clients both verbally and in writing
• Acts as the primary customer contact regarding forecast, new part adds, Min/Max levels, reorder points, backorders, obsolescence, etc.
• Collaborates with warehouse, shipping/receiving staff to process material returns/repairs, which may include packing, preparing material for shipment and communication with supplier
• Coordinates and performs cycle counts and physical inventories to ensure the accuracy of inventory assets
• Researches inventory inaccuracies and reconciles accordingly
• Maintains accurate and timely data in the ERP system including master records, BOM's, etc.
• Manages material quality issues, providing strategic analysis and recommendations for continuous improvement initiatives
• Identifies & develops material savings projects to generate cost savings and efficiency improvements

Supervisory Responsibilities (if any): N/A

Minimum Required Qualifications:

• Education and/or Experience: Bachelor's degree from an accredited college in a related discipline with 2 years of professional experience; or equivalent combination of education and work experience.
• Three (3) years of industry experience in a direct or cross-functional capacity.

Skills, Knowledge and Abilities:

• Computer Skills: Intermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (pivot tables, lookup formulas, etc.)
• ERP system experience
• Language Skills: English (reading, writing, verbal)
• Mathematical Skills: Intermediate mathematical problem solving
• Other Skills: Knowledge of Purchasing, Inventory Control and Materials Management methods, principles and practices
• Ability to work as a team member and foster a cooperative work environment while also being an individual contributor
• Effective professional written and verbal communication skills
• Excellent problem-solving skills
• Strong analytical skills with a focus on critical thinking and business process management
• Self-motivated, energetic and able to perform with little supervision
• Exceptional customer service and interpersonal skills (external & internal customers)
• Ability to organize and prioritize a variety of tasks and projects
• Accuracy and attention to detail
• Ability to work in a dynamic team environment

Preferred Qualifications:

• Education and/or Experience: 2 years Planning Experience in a Manufacturing setting
• Experience in a semiconductor manufacturing environment

Physical Demands:

• While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
• The employee uses computer and telephone equipment.
• The employee also regularly lifts and/or moves objects up to 10 pounds.
• Specific vision requirements of this job include close vision and distance vision.
• The noise level in the work environment is usually low to moderate.

Work Environment:

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.

The expected base pay range is $46,500 – $63,000 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.