Host/Hostess

Description

The Hilton Garden Inn located in Missoula, Montana is looking to add to our hospitality family! The six-story, 146-key hotel is located just outside of downtown Missoula and offers a comprehensive range of amenities including a separate full-service restaurant and 22,000 square feet of meeting space, making it the second largest conference center in the state. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!

Summary

At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Benefits

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Your Role

As a Host(ess), your primary responsibility is to warmly greet guests and guide them through their dining experience with attentiveness and professionalism. You’ll ensure prompt seating, maintain table rotations, support servers and kitchen staff, and contribute to a smooth and welcoming front-of-house environment. This role is ideal for someone who communicates with Social Intelligence, works Stronger Together, and strives to be Better Every Day.

What You’ll Do

• Greet every guest with a friendly and professional demeanor
• Seat guests promptly according to table availability and server rotation
• Answer guest inquiries in person and over the phone
• Manage reservations and maintain waitlists
• Provide menus and communicate restaurant specials or features
• Operate point of sale system to process payments when needed
• Maintain communication between kitchen, servers, and guests
• Ensure cleanliness and presentation of dining areas
• Support team members with light food and beverage service or bussing as needed
• Proactively address guest concerns or refer to management when appropriate
• Other duties as assigned

Knowledge, Skills & Abilities

• Strong interpersonal and customer service skills
• Calm and professional demeanor under pressure
• Attention to detail and ability to manage multiple tasks at once
• Clear and confident verbal communication
• Ability to work collaboratively in a fast paced, team focused environment
• Familiarity with POS systems or reservation platforms is a plus
• Flexible availability, including evenings, weekends, and holidays

Education & Experience

• High school diploma or GED required
• Previous experience in customer service or hospitality is preferred but not required

Licenses & Certifications

• SafeServ Certification
• TIPS or equivalent training

Additional Information

Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements

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