Workforce Operations Manager (Rostering and Communications) - Major Event

Workforce Operations Manager (Rostering & Communications) - Major Event
 
POSITION OVERVIEW:
The Manager, Workforce Operations (Rostering & Communications) is responsible for the planning, coordination, and operational delivery of workforce rostering and workforce communications for the FIFA World Cup 2026™ transport program in Kansas City.

This role is central to ensuring that the right people, with the right skills, are in the right place at the right time, supported by clear, timely, and consistent communications. The position will oversee workforce schedules, shift planning, roster integrity, change management, and operational communications across planning, readiness, and live event phases.

Working closely with the Senior Manager Workforce Operations and cross-functional stakeholders, this role ensures workforce plans are operationally feasible, scalable, tested, and clearly communicated, supporting safe and efficient transport operations in a complex, high-pressure event environment.

All applicants must be legally authorized to work in the United States

COMPANY BACKGROUND

Vectour Group (Vectour) is a leading transportation management and facilities support services company specializing in large-scale operations, workforce solutions, and mobility services for the world's most demanding events, transit and airport systems. A family-owned firm with over 40 years of combined leadership experience, Vectour has built a proven track record across Olympic Games, National Political Conventions, Major League Baseball and high-profile sporting and cultural events nationwide.

Beyond our major event history, Vectour brings operational service planning and implementation to daily transit and airport shuttle performance, delivering excellence at every scale. Our portfolio spans major event transportation, transit service planning, airport ground services, and transit operational solutions, serving millions of passengers with precision, reliability, and an unwavering commitment to safety. Rooted in a legacy of innovation and trusted partnerships, Vectour sets the standard for transportation management built on integrity, performance, and results.

RESPONSIBILITIES:
WORKFORCE ROSTERING & PLANNING

• Lead the development, maintenance, and implementation of workforce rosters for KC2026 Mobility Workforce (WKF).
• Ensure workforce schedules align with KC2026 Mobility Teams Operational plans, venue operating hours, peak demand periods, and contingency scenarios.
• Manage roster changes, adjustments, and redeployments in response to operational needs, service changes, incidents, or workforce availability.
• Coordinate closely with KC2026 Mobility Teams to ensure roster feasibility and operational readiness.
• Maintain accurate workforce data, shift allocations, and role assignments within rostering and workforce management systems.

WORKFORCE COMMUNICATIONS

• Develop and implement workforce communication protocols to support clear, timely, and consistent information flow.
• Coordinate the distribution of rosters, shift confirmations, updates, and operational notices to workforce teams.
• Act as a central point of coordination for workforce-related communications during planning, readiness, and live operations.
• Support escalation pathways for workforce issues, including shortages, fatigue risks, and lastminute changes.
• Ensure communications are aligned with operational priorities, safety requirements, and command structures.

STAKEHOLDER & TEAM COORDINATION

• Coordinate with workforce planning, HR, training, depot management, and operations center teams to ensure alignment.
• Support onboarding, role familiarization, and briefing processes for workforce personnel.
• Liaise with internal and external stakeholders to ensure workforce requirements are understood and supported.
• Foster a culture of accountability, preparedness, and teamwork across workforce operations,

PROFESSIONAL CONDUCT

• Represent Vectour/TMS professionally in meetings, briefings, and coordination forums.
• Maintain accurate documentation and records within company systems.
• Communicate clearly, promptly, and effectively with internal and external stakeholders. Be flexible with working hours — this role will require extended hours, weekends, and event period commitments.

SKILLS & KNOWLEDGE:

• Strong experience in workforce rostering, scheduling, and resource planning in operational environments.
• Understanding of transport operations, including bus, coach, fleet, and multimodal services.
• Experience managing workforce communications in complex or time-critical operations.
• Familiarity with fatigue management, shift planning principles, and workforce compliance requirements.
• Ability to manage change and make decisions in fast-paced, high-pressure environments.
• Strong organizational skills with attention to detail and data accuracy.
• Clear written and verbal communication skills for operational and workforce audiences.
• Proficiency in Microsoft Office 365 and workforce or rostering systems, i.e. Rosterfy
• Experience with workforce management, scheduling, or operational coordination platforms is desirable  

QUALIFICATION & EXPERIENCE:

• University degree or equivalent professional experience in workforce operations, event management, or a related field.
• 5–7 years of progressive experience in workforce planning, rostering, operations coordination, or large-scale event delivery.
• Demonstrated experience managing complex rosters and workforce communications.
• Experience supporting readiness exercises or live operational delivery.
• Exposure to large-scale events or transport operations environments preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Legal right to work in the United States.

SALARY

• $5,875/monthly

DISCLAIMER
The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance. 

Vectour is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.