Technology Business Systems Consultant

Product Analyst, ServiceNow AI Platform

We are not accepting C2C or 1099 arrangements.


Location: Irving, TX (Las Colinas preferred)
Employment Type: Contract-to-Hire (Conversion Eligible)

About the Role

We are seeking a Product Analyst to join the ServiceNow Core Platform AI Innovation team . In this role, you will help drive the development, governance, and delivery of AI-powered solutions on the ServiceNow platform.

You will act as a key connector across product, engineering, and governance teams , ensuring AI use cases are delivered efficiently while aligning with enterprise standards, risk models, and compliance requirements.

What You'll Do

• Own traceability and lifecycle management of AI use cases from ideation through deployment
• Ensure all AI solutions align with enterprise risk, compliance, and governance models
• Partner with cross-functional teams to coordinate AI initiatives across tenants and development teams
• Support production readiness for AI deployments, including validation and release standards
• Contribute to Agile delivery processes , including:
  • Sprint execution
  • Backlog refinement and readiness
  • Testing and validation coordination
• Manage cross-team dependencies across engineering, architecture, and governance stakeholders
• Facilitate collaboration and communication with stakeholders at all levels, including senior leadership (Directors, VPs)
• Translate business needs into clear, actionable requirements by asking the right questions and guiding discovery

Minimum Qualifications

• 5+ years of experience in one or more of the following:
  • Business Systems Analysis
  • Data Analysis / Systems Design
  • Technology Consulting
• Experience gathering and documenting business and technical requirements
• Strong communication and stakeholder management skills

Preferred Qualifications

• Familiarity with the ServiceNow platform and its core capabilities
• Experience working in AI/ML-related initiatives or products
• Understanding of AI concepts , including prompt design and responsible AI principles
• Hands-on experience with AI-assisted tools (e.g., Microsoft 365 Copilot or similar)
• Experience working in Agile environments supporting product delivery
• Ability to navigate complex, ambiguous problems and drive structured solutions

Key Skills

• AI literacy and applied knowledge
• Requirements gathering and problem framing
• Cross-functional collaboration
• Agile delivery support
• Risk and governance alignment
• Clear, executive-level communication

Why This Role Matters

This role sits at the center of AI innovation on the ServiceNow platform-ensuring that emerging AI capabilities are not only delivered quickly, but also responsibly, securely, and at enterprise scale.