Systems Engineer

What You’ll Do Provide Critical Site Support: Deliver on-site support at our Royersford imaging center and support our central imaging and file transfer environments (FISMA/IMGS). Manage Infrastructure: Own day‑to‑day operational responsibility for critical hardware and software, including high‑speed scanners, imaging tools, and file transfer management. Drive Maintenance & SLA Adherence: Lead daily maintenance activities to keep systems available and meet project SLAs. Handle Escalations & On-Call: Escalate technical issues properly and support off‑hour on‑call duties. Onboard Customers: Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts. Optimize Processes: Improve existing standard processes and create comprehensive controls to monitor productivity, quality, and SLA adherence using industry‑proven best practices. Collaborate Cross‑Functionally: Work with Implementation and DevOps teams to roll out platform fixes and functional enhancements. What You’ll Bring Education & Experience: Bachelor’s degree (B.A. or B.S.) from a four‑year college or university or over five years of dedicated IT industry work experience. Technical System Expertise: Extensive experience with remote‑control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory. Specialized Software Skills: Direct experience deploying and troubleshooting Kofax (imaging software) and performing Batch class deployments. IT Infrastructure Knowledge: Deep understanding of Desktop, Server, and Network functions with on‑site technical support and hardware/software installation. Network & Scripting Skills: Foundational knowledge of switches, routers, firewalls, and desired PowerShell scripting experience. Project & Strategic Ability: Program/project management experience with strategic planning, meeting deadlines, and adapting quickly to changing priorities. Communication & Collaboration: Excellent verbal and written communication skills tailored for executives, business stakeholders, and IT teams. Mobility: Willingness and capability to handle limited travel up to 15%. Benefits and Additional Information Be part of an evolving global organization focused on transformation and innovation. You’ll have a supportive environment to voice opinions, collaborate creatively, and plan for future success. Connect with over 26,000 teammates across 52 countries. We embrace diversity, inclusion, and our differences. Equal Employment Opportunity If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to View email address on click.appcast.io. #J-18808-Ljbffr Iron Mountain Incorporated