Customer Support Specialist

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Support Manager Your role and responsibilities In this role, you will act as the first point of contact for ABB Utility OEM customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as order inquiries related to order resolution, submittal of special pricing agreements, expediting an order, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB. The work model for the role is: Hybrid/remote This role is contributing to the ELIP Utility Group and products. Accountability Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end‑to‑end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place. Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement. Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages. Assisting the business in outbound activities like marketing campaigns and providing follow‑the‑sun or face‑to‑face customer interaction services. Qualifications for the role Bachelors Degree OR 4 years of experience in customer service, preferably in a manufacturing and/or utility industry. Basic understanding of the business processes involved in the selling of products from initial pricing inquiry to final invoice and after‑sale support. Basic understanding of sales channel strategy. Demonstrate strong analytical and problem‑solving skills. Demonstrate strong interpersonal and communication skills. In depth knowledge of Microsoft Office or equivalent applications. Above average spreadsheet and database skills. Why ABB? What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affi… employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. As an Equal Employment Opportunity and Affi… applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at View phone number on click.appcast.io. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E‑mobility, Athens union, Puerto Rico] Choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus. Company paid life insurance (2X base pay). Voluntary life and AD&D – 100% employee paid up to maximums. Short Term Disability – up to 26 weeks – Company paid. Long Term Disability – 60% of pay – Company paid. Ability to “buy‑up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance). Parental Leave – up to 6 weeks. Employee Assistance Program. Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption. Employee discount program. Retirement 401k Savings Plan with Company Contributions. Employee Stock Acquisition Plan (ESAP). Time off Salaried exempt positions are provided vacation under a permissive time away policy. #J-18808-Ljbffr