Tech Support Specialist

Tech Support Specialist

We are seeking a Tech Support Specialist to provide technical assistance and support for our organization. This role involves resolving hardware and software issues, managing mobile devices, and ensuring a seamless technology experience for our users. The ideal candidate is a process-driven professional with extensive experience in a fast-paced, medium to large-sized business environment.

Required Qualifications

• 5 - 7 years of experience with macOS, MacBook, iPad, and iPhone.
• 3 - 5 years of desktop support experience in medium to large size businesses.
• 3 - 5 years of mobile support experience with Android and Apple products.
• Experience using Global Protect (VPN by Palo Alto networks).
• Experience with IT ticketing systems, with a preference for ServiceNow.
• Experience with Microsoft OS, Active Directory (AD), and Azure.

Preferred Qualifications

• Automation scripting experience, particularly with ServiceNow.
• Experience with Microsoft Teams and other collaboration tools.
• Experience with Aternity Software for end-user support monitoring.
• Previous experience in an executive support capacity.
• Experience with Microsoft Intune.
• VM/VDI experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.