Data Center Customer Operations Technician - Culpeper, VA

Job Opportunity

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Facility/Infrastructure Maintenance:

• Performs semi-routine preventative maintenance checks on-site to non-critical, facility components
• Performs semi-routine repairs, maintenance and installations to non-critical facility components
• Monitors the Building Monitoring System (BMS) and responds timely to semi-routine alarms according to standard operating procedures
• Assists more senior staff in higher facility repairs and corrective maintenance measures
• Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff

Vendor Support:

• Coordinates with vendors to ensure maintenance activities are carried out as per Equinix's requirements
• Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out
• Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures

Site Administration & Incident Support:

• Performs semi-routine site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
• Uses acquired job skills in following operating procedures to support on-site administration

Work Orders & Additional Projects:

• Completes semi-routine work requests and circuit installations
• Follows established procedures with troubleshooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines
• Assists more senior staff with responding on-site incidents and acts as directed

Collaboration:

• Collaborates with others to resolve semi-routine facility incidents
• Provides assistance to more senior staff on infrastructure projects
• Informs stakeholders of inventory needs to maintain stock levels of parts and equipment