Quality & Operations Support Specialist

Job Description

Job Description

The Quality & Operations Support Specialist will support the day to day quality and operational activities.

Working closely with the Operations Manager & Production Supervisor, the role will help ensure that precision graphite components are manufactured, inspected, documented and delivered in accordance with customer requirements and quality standards.

The position combines hands-on quality inspection and documentation with production and operational support, making it well suited to someone who is comfortable working within a fast paced precision manufacturing environment.

Key Responsibilities

• Quality Inspection & Assurance: Carry out dimensional and visual inspection of graphite electrodes and other manufactured components against customer drawings, specifications and internal quality requirements.
• Quality Documentation: Complete and maintain inspection records, certificates, traceability documentation and other quality records required for customer orders.
• Non-Conformance Management: Identify and document non-conforming product, support root-cause investigations and assist with corrective and preventive actions to reduce repeat quality issues.
• Production Support: Work closely with the Production Supervisor and machinists to identify and resolve quality or operational issues that could impact production output, delivery or customer requirements.
• Customer Requirements: Support compliance with the specific quality and documentation requirements of Erodex's aerospace, industrial gas turbine and other precision manufacturing customers.
• QMS Support: Assist with the maintenance and continuous improvement of Erodex's Quality Management System, including procedures, work instructions, records and controlled documentation.
• Audit Support: Support internal, customer and external quality audits, ensuring relevant documentation and records remain accurate and audit-ready.
• Continuous Improvement: Review quality and production performance to identify opportunities to improve right-first-time performance, reduce scrap/rework and improve overall manufacturing efficiency.
• Drawing & Revision Control: Ensure current customer drawings and specifications are available to production and inspection teams and that drawing revisions are correctly controlled and implemented.
• Operational Support: Provide additional support across production planning, inventory, logistics and order fulfilment where required to help maintain customer delivery performance.
• Cross-Functional Collaboration: Work closely with Erodex teams in both the USA and UK, including Production, Engineering, Operations, Quality and Customer Service, to resolve issues and support customer requirements.

Qualifications & Experience

• Previous experience within a quality, inspection, manufacturing or operations environment preferred.
• Experience within a CNC machining environment preferred.
• Ability to read and interpret engineering drawings, dimensions and tolerances.
• Experience using dimensional inspection equipment such as micrometers, calipers, height gauges and other measurement equipment would be advantageous.
• Strong attention to detail and ability to maintain accurate quality and production records.
• Good working knowledge of Microsoft Excel, Word and other Microsoft Office applications.
• Experience working within an ISO 9001 or similar Quality Management System would be advantageous.
• Strong communication and problem-solving skills, with the ability to work effectively across production, engineering and management teams.