Sr. Operations Support Specialist

Job Title: Sr. Operations Support Specialist

Location:  Chester, VA (100% Onsite)

Alternative Location: Warrenton, VA (100% Onsite)

Duration: Contract through End of Year (with possible extensions)

Rate: $30 – $40/hr (W2)

Work Authorization: Must be authorized to work in the United States now and in the future without the need for employment-based visa sponsorship. Sponsorship is not available for this position.

Position Overview

We are seeking a Sr. Operations Support Specialist to provide technical, operational, and leadership support to field operations teams within a natural gas distribution environment. This role will support process improvement initiatives, operational compliance, workforce planning, and strategic operational activities while partnering closely with field leadership and key stakeholders.

The ideal candidate has strong experience within natural gas distribution field operations, operational support systems, process improvement, and compliance coordination, along with the ability to lead initiatives and support operational excellence across multiple functions.

Required Qualifications

• 4–6+ years of experience in natural gas distribution field operations
• Experience utilizing operations support systems including WMS and DIS (or equivalent systems)
• Experience gathering, analyzing, and interpreting operational data
• Proficiency with Microsoft Word and Excel, including spreadsheets and basic formulas
• Working knowledge of plant/service operations policies and procedures
• Knowledge of applicable federal, state, and local operational regulations and codes
• Strong written and verbal communication skills
• Strong problem-solving and decision-making abilities
• Ability to independently organize, schedule, and prioritize work
• Demonstrated leadership and facilitation skills

Preferred Qualifications

• Experience delivering training and evaluation programs
• Supervisory experience or demonstrated operational leadership
• Experience leading project management or process improvement teams
• Experience supporting operational technology implementations
• Continuous improvement or operational excellence experience

Key Responsibilities

Operational Support & Process Improvement

• Lead process improvement initiatives focused on work execution, employee engagement, performance management, and operational standardization
• Analyze operational issues and recommend corrective actions and process improvements
• Support strategic operational activities including workforce transition planning, work plans, and operating budget initiatives

Compliance & Field Operations

• Ensure coordination and compliance of field operations programs with company policies and federal/state regulations
• Evaluate operations to ensure compliance with safety procedures, operational standards, and regulatory requirements
• Monitor field operations activities and support implementation of corrective actions when needed

Leadership & Stakeholder Collaboration

• Provide subject matter expertise to operations management teams in support of strategic initiatives
• Partner with leadership and stakeholders to improve communication, training, and operational effectiveness
• Foster strong internal customer satisfaction and collaboration across departments

Training & Technology Initiatives

• Assist in development and rollout of operational training programs and initiatives
• Lead or support implementation of new operational technologies, policies, and processes
• Participate in operational readiness and change management activities tied to field operations improvements