AI Support Specialist

Title: AI Support SpecialistState Role Title: Info Technology Specialist IIHiring Range: $110,000 - $120,000Pay Band: 5Agency: VA Information Tech AgencyLocation: VA Information TechnologiesAgency Website: Type: General Public - GJob DutiesThe Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as an AI Support Specialist with the Enterprise and Intelligent Solutions Division.We are seeking an AI Support Specialist who will play a key role in supporting the evaluation, adoption, and responsible use of AI technologies across the organization. This position provides hands-on technical facilitation, user enablement, and operational support for a range of AI tools, including Claude, OpenAI, AWS, Microsoft 365 Copilot, and Google Gemini.The specialist will partner with business units, IT teams, and project stakeholders to assist in planning and executing AI-related proof of concepts (POCs), developing success metrics, drafting user documentation, and enabling workforce adoption.Key responsibilities include:• Demonstrated ability to manage multiple tasks, priorities and timelines in a dynamic environment• Assist with planning, execution and facilitation of Proof-Of-Concepts across multiple AI categories and use cases • Develop and maintain measurable success criteria, evaluation metrics, and reporting frameworks for each Proof-Of-Concept • Support organizational AI adoption efforts, including change management activities and stakeholder engagement • Contribute to the development and maintenance of user guides, FAQs, quick start documents and knowledge articles • Deliver user training, demos and enablement sessions for technical and non-technical audiences • Provide ongoing support to agencies and business units regarding AI tools, access, usage and troubleshooting • Assist in reinforcing acceptable use policies, data security requirements and responsible AI guidelines • Collaborate with security, compliance and architecture teams to ensure solution alignment with enterprise standards • Track and document user feedback, issues and enhancement requests to inform continuous improvement • Assist users in testing AI solutions• Stay current with emerging AI capabilities, product changes and best practices to support internal innovationJoin VITA at The Boulders in Richmond, VA, where innovation meets impact! As the Commonwealth’s leading IT agency, we’re connecting, protecting, innovating, and powering Virginia’s digital future through collaboration, creativity, and purpose. Our team thrives in a vibrant, customer-focused environment that values growth, accountability, and forward thinking — all while making technology work for every corner of Virginia.Minimum QualificationsEntry-level experience working with generative AI tools or AI assisted development platforms (e.g., Claude, OpenAI, etc.) to accomplish a defined task or produce a specific business outcome.Experience supporting technical pilots, Proof-Of-Concepts, or early-stage technology evaluations, with the ability to describe its scope, success metrics and outcome.Experience with translating business needs into AI use cases.Entry-level experience with scripting languages (Python, PowerShell, React, etc.), sufficient to read, modify, or write basic automation or integration code.Experience creating technical documentation, user guides, or instructional content.Experience delivering training, workshops, or end user enablement activities for VITA stakeholders and at AI Community of Practice events.Entry-level experience with responsible AI principles, acceptable use policies, data governance, and privacy considerations.Experience with communicating and working with diverse stakeholders across technical and non-technical teams.Experience with identifying and escalating risks related to AI adoption, responsible use, and data protection.Additional ConsiderationsExperience working in government, regulated environments, or enterprise scale organizations.Exposure to prompt engineering techniques or workflow optimization using AI tools.Familiarity with IT service management processes (e.g., incident, request, knowledge management).Preferred AI-related certifications e.g., Open AI, Anthropic certification programs, or comparable industry-recognized credentials.Special InstructionsYou will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.This position is telework eligible.Applicants must consent to a fingerprint background check.The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. The decision to interview an applicant is based on the information provided in the application and/or resume.Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.Contact InformationName: VITA Human ResourcesPhone: View email address on click.appcast.io: View email address on click.appcast.io support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io.Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.