Customer Service Representative II

Customer Service Representative II

For over 30 years, Down East Seafood has been a go-to source for the freshest, highest-quality seafood among New York's most celebrated chefs. What began as a single van sourcing clams from Maine has grown into a full-line seafood operation, delivering sustainably sourced selections six days a week across the Tri-State area. Based in a 17,000-square-foot facility in the heart of Hunt's Point, the Bronx, Down East combines local expertise with coastal reachproviding premium seafood to restaurants in NYC, Westchester, Long Island, Southern Connecticut, and Northern New Jersey. With a commitment to freshness, traceability, and chef-focused service, Down East continues to bring the ocean's bounty straight to the back of house.

Schedule: Monday to Friday 9:00 AM to 5:00 PM

Key Responsibilities

• Advanced Customer Interaction & Order Management
• Task Assignment & Operational Follow-Through
• Sales & Cross-Functional Partnership
• Mentorship & Team Support
• Process Improvement & Operational Support

Qualifications & Skills

Required: Minimum of 35 years of customer service experience or related experience. Demonstrated success in a high-volume, fast-paced customer service environment. Strong written and verbal communication skills with the ability to handle escalations professionally. Advanced proficiency in CRM systems, Microsoft 365, and customer service platforms. Strong analytical and problem-solving skills with the ability to make sound decisions independently. Proven attention to detail, dependability, and ability to manage competing priorities. Ability to maintain composure and professionalism in high-pressure situations.

Preferred: Food service and/or retail produce industry experience. Experience supporting Sales teams or managing assigned Sales partnerships. Bilingual (English/Spanish) communication skills. Prior experience mentoring, training, or acting as a lead resource within a team.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.