Concierge, Hope Lodge

Schedule Monday–Wednesday: 5:00 PM – 9:00 PM Thursday–Friday: 5:00 PM – 8:30 PM Pay Rate Pay rate will be $18.59/hr. ESSENTIAL FUNCTIONS Coordinate transportation & EMPOWER Program services and schedules (30%) Provide information about lodge amenities and community resources (20%) Greet guests and manage check-in and check-out procedures (15%) Respond to guest requests, concerns, and emergencies (15%) Maintain organized front desk area and accurate guest records (10%) Monitor lobby security and implement safety protocols (10%) EXPERIENCE / QUALIFICATIONS High School Diploma or Equivalent Additional education or training in hospitality management or customer service is a plus. Previous experience in hospitality, guest services, or a related field is preferred. Minimum 1 year of Customer Service Experience KNOWLEDGE, SKILLS, AND ABILITY Strong communication and interpersonal skills Ability to work independently and multitask Proficiency in Microsoft Office and multi-line phone systems Excellent customer service and problem-solving skills Ability to work flexible hours including evenings/weekends TRAVEL REQUIREMENTS Minimal travel required PHYSICAL REQUIREMENTS The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day. ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer. #J-18808-Ljbffr