Service Advisor

The Dobbs Truck Group is a growth company that expands its operations and customer base through a high‑quality team of employees. We operate 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. Our dealerships represent leading commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino, located in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. Our competitive benefits package includes medical, dental, vision, long‑term disability, life insurance, 401(k), and paid vacation and sick leave. I. General Job Description This position will be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department. Responsibilities Collect details on customer complaints and expectations. Perform vehicle walk‑around inspections and verify vehicle information. Conduct on‑spot vehicle diagnostics, review service history, and recommend additional service needed. Advise customers on vehicle care and the value of maintaining their vehicles according to manufacturer’s specifications. Write up customer vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer signatures. Establish “promised time” based on shop workflow and communicate with foreman. Establish customer payment method and obtain credit approval, if necessary. Create repair order in the business system, file the repair order, and secure Decisiv with customer signatures in the standardized repair order jacket. Monitor repair progress throughout the day, contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed. II. Minimum Job Qualifications 18 years of age. III. Desired Job Qualifications High school graduate, GED, or 1 year of work experience. Commitment and desire to learn the medium and heavy‑duty truck repair trade. Ability to calculate figures, write detailed work orders, and speak effectively before groups of people. Strong organization, customer service, and communication skills. Intermediate knowledge of Microsoft Excel, Word, and Outlook. Dependable team player with a positive attitude. IV. Mental Capability Requirements Comprehension: Ability to understand, remember, and apply oral/written instructions and information. Organization: Ability to organize and prioritize work schedule on a short‑term basis (more than 1 month). Reasoning & Decision Making: Ability to make decisions with significant impact on department’s credibility, operations, and services. Communication: Ability to communicate effectively with individuals using a phone. Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes. V. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste or smell, and sit. The employee must occasionally lift and/or move up to 50 pounds. Relevant vision requirements include color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally exposed to moving mechanical parts, risk of electrical shock, wet and/or humid conditions, extreme heat and vibration, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is occasionally loud. VI. Common Expectations of Performance for All Employees These expectations provide general guidance for all employees and are used in evaluating job performance in conjunction with position‑specific responsibilities. Communications, Teamwork, and Feedback to Others Contribute to a work environment based on trust and respect. Have regular discussions with managers to explore opportunities for individual performance and departmental goals. Suggest ways to improve efficiency of job duties. Promote continuous improvement and change to support company growth. Mentor others unselfishly. Give credit where it’s due. Company Loyalty Policies and Work Ethic Adhere to policies in the Employee Handbook. Adhere to the Company’s Employee Conduct Policy. Support management decisions toward meeting company goals. Be open and receptive to new ideas, regardless of their origin. Make prudent decisions based on the best interest of the Company and its long‑term future. We are an Equal Opportunity Employer Dobbs Peterbilt and Western Truck Center are equal opportunity employers that value a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. We do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, marital status, age over 40, disability, or veteran status. We encourage minorities, women, individuals with disabilities, and veterans to join our team. #J-18808-Ljbffr WESTERN TRUCK PARTS & EQUIPMENT LLC