Customer Service Agent

Customer Service AgentSalt Lake City, Utah, United StatesMetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations team.Role and Responsibilities:This role serves as a key point of contact for our customers, delivering high-quality support across wireline products and services. The ideal candidate will be proactive, solutions-driven, and committed to providing an exceptional client experience through both phone and email interactions.Serve as the primary point of contact for customer inquiries via phone and emailProvide support for orders, service requests, and general account inquiriesTroubleshoot service-related issues and submit repair tickets as neededTake ownership of customer concerns, driving resolution and escalating when appropriateDeliver accurate product and service information, including features, terms, and capabilitiesProcess customer orders, forms, and service requests with accuracy and efficiencyRoute inquiries to appropriate internal teams when necessaryDocument all customer interactions in accordance with standard operating proceduresIdentify trends in customer issues and communicate insights to managementConduct follow-ups to ensure timely and satisfactory resolutionParticipate in cross-functional projects aimed at improving processes and service deliverySupport additional operational tasks and responsibilities as assignedDesired Skills and Experience:Full time / In office - Salt Lake City, UtahBachelor's degree preferredMinimum of 3 years of experience in customer service or account managementExperience within the telecommunications industry is a plusStrong problem-solving and communication skills (written and verbal)Ability to manage multiple priorities in a fast-paced environmentProficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project)The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $20 / hour. Pay varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.