Oncology Medical Office Assistant: Patient Care Champion

Job Summary Under the general direction of the Effingham Cancer Care Center Nurse Manager, the Medical Assistant is an essential member of the care team responsible for coordinating daily patient care in the oncology clinic. Works to continually improve patient satisfaction and holistic patient care. Essential Job Responsibilities Efficiently documents and navigates in the Cerner EMR system. Works in conjunction with the physicians, APPs, and nurses to provide comprehensive and safe patient care while implementing the orders given. Appropriately communicates updates to patients and providers/nurse manager during extended wait times in a timely manner. Clearly communicates urgent patient needs, patient status changes, out‑of‑range vital signs, symptoms, or test results to the providers or a nurse in a timely manner. Reviews clinic schedules in advance to prepare for the day, prioritizing patients with office visits, labs, treatments, procedures, or imaging. Maintains open line of communication with the nurse manager regarding any issues, needs, and ideas for improving processes and workflows. Reviews the previous visit note, treatment note, and flowsheets before the patient’s scheduled office visit, ensuring all ordered test results are available for physician/APP review. Prepares patients for evaluation and management of care by obtaining and documenting vital signs and any new patient issues or concerns in the EMR. Reviews patient medications for accuracy at every visit and documents any changes in the EMR in a timely manner. Reviews lab orders entered by physician/APPs and coordinates in‑house labs or performs phlebotomy as needed. Obtains pre‑certifications when required for external medication prescriptions or any diagnostic procedures or imaging, coordinating schedules with patients or other facilities. Triage and take appropriate actions to manage patient needs when requested over the telephone, frequently checks missed phone calls and voicemails, and returns messages in a timely manner. Collects and documents patients’ vitals and any changes in a timely manner in the EMR system. Escorts or assists in the transportation of patients to different areas of the building, to their vehicles, or to the restroom. Maintains cleanliness and supplies in each exam room and clinic workspace between patients or more often as needed. Completes all clerical required duties in a timely manner, including patient care forms, medical histories, medication reconciliation, completing patient work‑up documentation, managing the MA fax line, keeping the referral management system up to date, following up on outgoing orders and incoming results, and scanning documents into the EMR. Complies with all applicable state and federal regulations. Other Job Responsibilities Performs other related duties as assigned. Maintains collaborative working relationships with all other employees. Upholds strictest confidentiality. Minimal Qualifications – Education High school diploma or GED required. Completion of a medical assistant program required. Associate degree in a healthcare‑related field preferred. Completion of a phlebotomy training program preferred. Experience 3‑4 Years Of General Medical Office Experience Required. 1‑2 years of oncology medical office experience preferred. 1‑2 years of phlebotomy experience preferred, including venipuncture and blood collection in settings such as laboratory, infusion centers, ER/urgent care, hospital or medical office. Experience assisting with in‑office bone marrow biopsy procedures preferred, including patient preparation and specimen handling. Certification / License Medical assistant certification, certified nursing assistant (CNA) and/or EMT license / certificate preferred. Phlebotomy certification preferred. #J-18808-Ljbffr