Director, Strategic Initiatives

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewWe are seeking a Director, Strategic Initiatives to support the VP, Strategic Planning & Initiatives in driving GB North America’s highest‑priority efforts. This leader will partner closely with senior operational and functional executives to scope, design, and execute initiatives that strengthen our operating model, elevate customer and claimant experiences, enhance efficiency, and accelerate value creation.This role strengthens GB’s Strategic Initiatives team by leading work that solves real operational problems and accelerates business outcomes.Example Areas of FocusProjects may span the full GB North America footprint, including:Improving claimant and customer engagement and experienceAdvancing operational excellence across the claim lifecycleFinding process improvements across teams that improve efficiency and reduce operating costsSupporting targeted cross‑sell and growth initiativesEstablishing operating controls to reduce waste and revenue leakageClarifying roles, responsibilities, and service expectations across functionsHow you'll make an impactIn partnership with the VP, Strategic Planning & Initiatives, you will:Strategic Alignment & LeadershipEstablish trust and credibility with operational leaders and other key stakeholdersEnsure clarity and alignment on initiative's purpose, goals, and expected outcomesSupport the development of GB North America’s strategic roadmap, annual planning, and budgetingInitiative Planning & ExecutionTranslate strategic priorities into actionable plans with clear timelines, milestones, and deliverablesManage initiative scope, resources, interdependencies, and stakeholder expectationsTrack progress, surface issues, and drive corrective actions in collaboration with operational leadersMaintain flexibility and adjust plans based on emerging feedback and business needsRisk, Change & Value DeliveryProactively identify risks to success and develop mitigation strategiesAnticipate potential resistance points and partner with leaders to address themEnsure initiatives deliver measurable value aligned with both the initiative’s objectives and GB’s broader enterprise goalsSupport Finance and executive leaders in shaping budget and forecast assumptions tied to key initiativesTeam DevelopmentModel structured problem‑solving, data‑driven decision‑making, and crisp communicationMentor junior team members and contribute to building a high‑caliber “leadership lab” pipeline for the businessAbout YouRequired Requires a University Degree or equivalent experienceMinimum 8 years prior relevant experience.PreferredDegree in Business, Economics, or related field; MBA preferredDemonstrated experience leading complex initiatives with cross-functional stakeholdersStrong analytical, problem solving, and communication skillsAbility to influence without authority in a matrixed environmentP&C insurance and/or claims experience strongly preferredExperience in consulting strongly preferredProven ability to structure ambiguous problems and deliver results quicklyWillingness to travel up to 15%BehaviorsResults‑oriented with a strong sense of ownership and urgencyPragmatic problem solver focused on value and speed to impactData‑driven decision‑maker who knows when to move from analysis to actionConfident communicator able to influence, collaborate, and build trusted partnershipsOperates with integrity, sound judgment, and commitment to GB’s mission and clients#LI-TJ1Compensation and benefitsAt Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)