Banquet Captain (AT&T Discovery District)

LEGENDS GLOBAL is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component—feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking—of world‑class live events and venues. The Role The Banquet Captain is responsible for overseeing banquet events to ensure excellent guest service, smooth operations, and high team performance. This role acts as the main point of contact for the client on-site and leads the banquet staff before, during, and after the event. Essential Duties and Responsibilities Review Banquet Event Orders (BEOs) with the Executive Chef and Banquet Manager prior to each event to confirm menu details, timing, special requests, and staffing needs. Conduct pre‑event inspections of function space to ensure cleanliness, proper setup, and ambiance. Meet with the client before the event to confirm the itinerary and review any last‑minute adjustments. Lead the pre‑shift lineup: assign tasks, inspect uniforms, review menu details, and communicate service expectations. Supervise banquet servers throughout the event, ensuring high‑quality service delivery. Anticipate guest needs, promptly respond to requests, and maintain a visible presence during events. Monitor food presentation, garnishes, and adherence to event specifications. Enforce responsible alcohol service in accordance with company policies. Address guest concerns or service issues promptly and professionally. Complete event closing duties, including Captain’s Reports detailing operations and client feedback. Ensure staff complete all side‑work and closing responsibilities before signing out. Provide feedback on staff performance and communicate any disciplinary concerns to the Manager. Maintain cleanliness and organization in both front‑of‑house and back‑of‑house areas during events. Foster a positive and productive work environment that supports teamwork and excellent service. Notify management when supplies (e.g., condiments, beverages) are running low if applicable. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education: High school graduate or equivalent. Experience: One year’s experience as a banquet server or Banquet Captain. Previous supervisory experience preferred. Skills and Abilities Communicate effectively, both verbal and written, in English. Make quick decisions. Excellent organizational, planning, communication, and interpersonal skills. Ability to function in a fast‑paced, team‑oriented environment. Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity. Communicates efficiently and effectively, and effectively solves problems. Ability to prioritize multiple projects and meet strict deadlines. Ability to work under minimal supervision. Must have professional attitude and appearance. (Bilingual – English/Spanish – a plus) Working Conditions Location: On Site, AT&T Discovery District. Physical Demands Substantial standing, walking, and pushing and/or pulling of equipment. Must be able to lift 50 lbs. Performing work through repetitive eye/hand coordination. Noise level in the work environment is usually moderate. Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed. Equal Opportunity/Affirmative Action Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #J-18808-Ljbffr