Conference Services Manager

Conference Services Manager page is loaded## Conference Services Managerremote type: On-Sitelocations: Crescent Court Dallas - Dallas, TXtime type: Full timeposted on: Posted Todayjob requisition id: JR115461Welcome to Hotel Crescent Court, where historic charm meets modern luxury. Our mission is to provide an unparalleled hospitality experience where tradition blends seamlessly with contemporary comfort, enriching each guest's journey with Dallas's rich culture. Nestled in the heart of Uptown Dallas, our hotel invites guests to indulge in our world-class spa, renowned dining options, and serene pool, all just steps away from the city's arts, shopping, and entertainment districts—and the iconic trolley. Following a transformative $30 million renovation, Hotel Crescent Court epitomizes the pinnacle of Texas luxury living. For our associates, we offer an environment that fosters growth, development, and excellence. At Hotel Crescent Court, we prioritize your well-being so you can focus on delivering exceptional experiences for our guests. From complimentary parking and meals during shifts to monthly associate celebrations, we provide an array of perks to ensure a rewarding and fulfilling workplace. Joining our team means becoming part of a legacy of hospitality where your potential is nurtured, and your contributions are celebrated.We value U.S. military experience and invite all qualified military candidates to apply.**Overview**Create the desired conference and meet clients’ needs through active communication, planning, and team leadership.### **Essential Duties and Responsibilities*** An understanding of both monthly forecasting and the annual budget process.* Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.* Optimize room rental charges.* Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.* Actively participate in industry related organizations (NACE, MPI).* Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.* Comfortable with hotel site inspections and client presentations.* Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.* Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.* Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.* Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.* Excellent knowledge of computers, specifically Delphi, Word, and Excel.* Monitor group room blocks and pick up, generate detailed resumes for the operating departments.* Ability to work with outside vendors to ensure client satisfaction for all events/groups.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Prior experience in the field of hospitality with specific experience in catering sales is essential.* Minimum of one year within the Hospitality Industry required.* Must have experience at a similar size and quality hotel.* Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.* Knowledge of sales skills, revenue management, training, and motivation of peers.* Knowledge of hotel features, benefits, and competing hotels within the market.* Ability to execute appropriate action plans.* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.* Ability to work effectively under time constraints and deadlines.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.**Compensation**### ### ## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.###Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. #J-18808-Ljbffr HEI Hotels