Warranty Service Manager

Job Description

Job Description

Job Description

David Weekley Homes is currently seeking a Warranty Service Manager who excels in a fast-paced environment and is dedicated to delivering an exceptional customer experience for our homeowners.

Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Home’s quality standards. They manage the warranty process from start to finish, addressing homeowner concerns, coordinating repairs, and ensuring that all work aligns with David Weekley Homes’ standards and warranty guidelines.

What You'll Do:

• Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to homeowner warranty concerns
• Home visits to inspect issues and determine if the concern is eligible under warranty
• Work with homeowners and sub-contractors to resolve the issue quickly and correctly
• Conduct research with available resources to satisfy homeowner inquiries
• The ability to say "no" and overcome objections in a professional manner
• Coordinate and schedule all warrantable repairs with contractors and homeowners
• Follow-up, inspect, and ensure completion of all repairs
• Maintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
• Manage a budget
• Achieve high levels of homeowner satisfaction

Qualifications

• Strong Communication Skills
• A positive attitude
• Previous Warranty experience is preferred
• Ability to solve problems, alleviate conflicts, and de-escalate intense situations tactfully
• Must be able to deal with and remain calm in confrontational situations
• The ability to say "no" and overcome objections in a professional manner
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational, and scheduling skills 
• Successfully multitask and prioritize 
• Ability to work individually and as a team member 

Additional Information

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What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 20 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. 

We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals
• And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.