System Administrator

Key Results Area #1: Take Ownership of the Customer’s Technological Success Build long-term relationships with customers Ensure customers data and network security is maintained with industry best practices Design, estimate, quote, and implement solutions to solve customers’ problems Interact with the accounting department on the customers’ behalf and describe value for work performed Ability to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client Provide fast response times for customers Key Results Area #2: Being a Valuable Team Member Provide a good example of S. J. Rollins culture and values Be on time for work and scheduled meetings Participate in regular team and company meetings Take responsibility for personal and career development Take responsibility for the training and education of less experienced team members Entry Knowledge Meet or exceed responsibilities and expectations of Senior Technical Support Specialist Skill Level Minimum Experience Level: 3 years Responsibilities Assist Senior System Administrators and Network Engineers with projects Assist lower-level technicians in building their knowledge and experience Independently manage billable time through onsite appointments and help desk tickets Serve as primary contact for select group of clients Effective communication with client from problem definition and cost estimate through follow-up of successful solution Estimate and quote sales for any product in inventory including hosted services Recognize business opportunities from clients and propose solutions with minimal input from Team Leader Accept assignment of emergency phone as required Able to discover value add work for customers, and significantly reduce reliance on help desk to receive work Expectations Adhere to policies and procedures as outlined in the Employee Handbook Meet or exceed the billable hours per day expectations established at each performance review Best indicator of success is to work 5 days a week and be on time for work each day Show a good attitude towards people and a willingness and passion to learn new skills High-level client communication (inc. conflict resolution) in writing and in person Demonstrate critical thinking and decision-making skills while working towards a solution Proactively manage a client’s IT infrastructure Begin development of high-level skills in a given IT discipline Develop strong relationships with clients that result in an increased reliance on you for IT needs Maintain a flexible schedule to allow for periodic night/weekend work and out of state work Benefits Health Care Dental Retirement Plan Profit Sharing Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr S. J. Rollins Technologies, Inc.