VP/Fraud Operations Manager

Description Who We Are Five Star Bank is an award-winning and high performing $4.8 Billion community business bank operating through 9 offices - 5 in the Capital Region, 1 in Chico, 1 in Redding, 2 in the San Francisco Bay Area, as well as administration offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us. Position Overview The position will provide oversight of all aspects of the Fraud Analytics department. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, communicating and reporting risks of all types. Will review, develop and implement on Bank Policy, Procedures and Compliance processes. Assist in managing the Bank’s fraud prevention, investigations and customer dispute processes. Provide guidance of fraud operations personnel and ensure all required fraud operational task are complete and accurate daily. Essential Job Functions Support and manage all Fraud Analytics staff Oversee mitigation of risk on all wires and acts to ensure customers are properly educated on fraud Assure that regulatory timeframes are met to avoid compliance violations, which include, but are not limited to reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc. Interfaces with Executive Management to accomplish system changes, add or alter products, and communicate issues Assist with the implementing and/or updating all Regulatory Compliance regulations relating to Fraud Responsible for oversight and completion of satisfactory audit results Actively oversees and analyzes the investigation of any fraud/disputes issues with the appropriate fraud/dispute investigative unit or agency, as appropriate Assists with Identifying, implementing, analyzing and reviewing pro‑active processes predictive of fraudulent behaviors to mitigate loss to the bank Develop, update and implement operational policies and procedures that minimize operational loss exposure, update fraud and dispute policies and procedures and maximize operating efficiency Managing the active fraud monitoring of wires, ach, Zelle, debit card, credit cards, and checks Requirements Bachelor’s Degree in a related field Business/Analytics or equivalent experience in bank fraud and/or bank operations Minimum 5 years of significant analytical experience and skills Ability to extract, analyze, interpret and act upon all available data with emphasis on looking for gains in process improvement, operational efficiency and loss reduction and fraud prevention Understanding of the check clearing and electronic channel transaction processes Ability to analyze, develop and maintain transaction authorization strategies Working knowledge of state and federal regulations relating to bank fraud and transaction disputes Strong supervisory and team management skills Competencies Ability to comprehend technical written material; Organizational skills; Problem solving; Time Management. Supervisory Responsibility This position has supervisory responsibilities. Physical Demands While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Position Type/Expected Hours of Work This is a full‑time position that regularly requires 40 hours per week. Travel Travel is primarily local during the business day, although some out‑of‑the‑area and overnight travel may be expected. Additional Eligibility Qualifications Professionalism in dealing with others Strong organizational, problem‑solving, time management and analytical skills Versatility, flexibility and a willingness to work within constantly changing priorities Discretion when handling confidential and/or sensitive information Commitment to excellence and high standards Proficient with computers including use of Word, Excel, Outlook and Internet Explorer; and the ability to learn and operate numerous software applications related to the function Displays initiative and works well with little or no instruction Other Duties The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or re‑assign duties at anytime with or without notice. EEO Statement Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to View email address on click.appcast.io NOTE: Five Star Bank personnel are employed on an at‑will basis. All employment is at‑will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice. #J-18808-Ljbffr Five Star Bank Company