Desktop Support

Role Overview The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end‑user devices, software, and network connectivity. This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. What You Will Do Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals. Manage escalated technical support tickets and ensure timely resolution in alignment with service level agreements. Why It Might Be a Fit Excellent problem‑solving skills and the ability to work independently in high‑pressure environments. Strong communication and interpersonal skills to effectively interact with end users and team members. Requirements Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). 5 years of experience in desktop support, field services, or a related IT role. 5 years of experience with Windows, macOS, and mobile operating systems, as well as common productivity software (e.g., Microsoft Office 365). 5 years of experience of networking concepts, including TCP/IP, DNS, VPNs, and wireless connectivity. 5 years of Experience with IT service management (ITSM) tools, such as ServiceNow or Remedy, for ticket tracking and resolution. Familiarity with imaging tools and deployment technologies, such as SCCM, Intune, or MDTHDI Desktop Support Technician Certification. HDI Customer Service Representative Certification. ServiceNow Certified Implementation Specialist – IT Service Management. CompTIA Network+. Microsoft Certified: Azure Fundamentals (AZ-900). Ability to travel to field locations as needed and provide on‑site technical support. Benefits Hourly Rate up to $47.00. #J-18808-Ljbffr